Clinical Service Manager, Patient Flow

1 month ago

Toronto, Canada West Park Healthcare Centre Full time

Job Status:
**Permanent, Full-Time**
- Reports To:
**Director, Clinical Programs, Rehabilitation and Ambulatory Services, and Patient Flow**
- Hours of Work (shifts):
**Days; On-Call Rotation**
- Internal Posting Dates:
**Mar 21 - 27, 2024**
- Salary Range:
**N/A**
- Employee Group:
**Non-Union**

**Join Our Team Today.**

**E**xplore our integrated campus to learn** **more.**

**Job Overview**:
The Clinical Service Manager, Patient Flow provides leadership and oversight of Patient Flow within the Centre to optimize West Park’s bed capacity, ensuring timely and efficient transitions of patients to and from our inpatient services, and placement of patients in the right bed and the right time. The Clinical Service Manager, Patient Flow works collaboratively with our clinical teams and leadership, as well as our acute care and community partners to facilitate patient flow.

**Accountabilities**:

- Oversee the daily operations and processes related to patient flow to ensure safe, patient centered care for our patients and the community we serve.
- Provide leadership/guidance to Patient Flow and Service Coordinators, and Interprofessional teams, fostering collaborative working relationships to optimize patient flow across the Centre.
- Support the continuous improvement of patient flow, access and ALC work for the organization and within the larger health system.
- Participate and leads project work that aligns with patient flow for the organization.
- Optimize patient flow while reaching targets set internally and externally including those established through the Hospital Service Accountability Agreement (H-SAA) with the Toronto Region, identified on the West Park Healthcare Balanced Scorecard and the Quality Improvement Plan (e.g. admissions/discharges, occupancy, ALC).
- Provide managerial coverage to clinical teams in the absence of Clinical Service Managers as well as on-call coverage.
- Develop and support the Patient Flow and Interprofessional teams by; supporting, coaching and monitoring performance, ensuring staff is oriented to clearly defined roles, conducting performance appraisals on a regular basis.
- Knowledgeable about SEIU and ONA collective agreements, Occupational Health & Safety Act, Regulated College Standards and relevant legislation.
- Responsible for staffing the clinical service in collaboration with the Staffing Office through the establishment and ongoing review of master schedules, skill mix, and identifying staffing needs.
- Recruit and interview staff with assistance from Human Resources.
- Daily review of payroll exceptions in the Kronos and ANSOS systems.
- Actively addressing staff absences through the attendance management program.
- Review and manage annual budgets by providing detailed analysis on budget variances and addressing variances. Responsible for Capital and Foundation submissions for funding.
- In collaboration with the Director Clinical programs identify clinical service planning opportunities and assisting in leading the inter-professional care team in accreditation preparation and preparing proposals for new services, revenue generation and additional funding.
- Enhance the patient experience with a focus on person-centered care by strengthening relationships between staff and patients. Continually improve processes by promptly investigating all patient, family and staff concerns and patient and staff incidents. Effectively utilize change management techniques.
- Foster a safety culture that encourages individuals to share their ideas. Identify and mitigate risks that may affect the safety of patients, students, employees, volunteers, physicians and visitors. Comply with the safety standards and applicable legislation.
- Ability to work in a manner that exemplifies the Centre’s core values and helps patients get their life back.
- Should be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors.
- Evidence of satisfactory attendance record.
- An employee’s disciplinary record will be reviewed as part of the assessment of qualifications.

**Key Qualifications**:

- Bachelor’s Degree in related Health Profession or Nursing
- Master’s Degree in Health Administration or a related field preferred
- Registered and in good standing with the appropriate Regulatory College in Ontario
- Member of a relevant Professional Association
- Minimum of 5 years clinical experience as a health professional
- Demonstrated leadership ability including strong coaching and mentoring skills
- Effective interpersonal and communication skills
- Excellent decision making and conflict resolution abilities
- Sound understanding and commitment to the Interprofessional service delivery model
- Strong working knowledge of labour/management practices
- Strong attention to detail
- Excellent time management skills and organizational skills
- Demonstrated ability to motivate others
- Strong computer ski

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