Dealer Operations Analyst
2 weeks ago
Job Description**:SCOPE OF POSITION**:
Reporting to the Honda Dealer Operations Zone Manager, this Dealer Operations Analyst is a developmental position to evaluate the individual suitability to become a Field associate.
The incumbent is responsible for all operational matters of Group 1* Honda Dealer Business in order to strengthen and support the brand while ensuring attainment of all Key Performance Metrics, dealership profitability, customer satisfaction and lifetime owner loyalty.
The Dealer Operations Analyst will be the frontline contact and the key liaison with the Group 1 dealers via virtual contact to ensure the overall objectives of Honda are achieved and Honda Brand Image is protected. This individual will also provide support to the Dealer Operations Zone Manager as well as administrative function in the zone office.
**PRINCIPAL FUNCTIONAL RESPONSIBILITIES**
**Honda Brand Fundamentals**
Ensure 100% of dealers are achieving the main pillars of HBF
- Data Management
- Customer experience/Interaction
- Coordinate with the specific field staff responsible to address specific gaps
*
Honda Driving Excellence/VOC*
- HDE Lead for all dealer operations
- Ensure 100% of territory achieve HDE Recognition
- HDE Validations - Sales & Service
- Focus on Dealer VOC Case Closures
*
New Vehicle Sales Operations*
- Inventory Management
- RSO & Sales Penetration Achievement
*
Honda Dealer Performance Management Program*
*
*
**GM Assessments**
- Lead, prepare, co-ordinate and introduce GM assessment program with Dealer Principal and General Manager
*
Financial & Facility*
- Support ECNN Activities & Achievement
- Verify that dealers have proper processes to track all outstanding factory receivables (Warranty, Sales Programs etc ) to limit backlogs of amounts owing
- Ensure Working Capital Standard are met
- Conduct HDFRP-e and Green Dealer Assessments
- Identify facility deficiencies & communicate to Dealer Development Consultant
*
Zone Support*
- Generate Daily / Monthly Sales Reporting
- Zone office administration responsibilities
- Writes and Traffic
*
Planning & Development*
- PDCA/CAPDO
- Career Development & Training
- Expand knowledge of the company’s operations
- Visit Preparation & Documents (DIN)
*
POSITION PROFILE AND QUALIFICATIONS*
- Completed post-secondary education specializing in Business or Automotive
- Must have excellent PC skills with working knowledge of MS Word, Excel, PowerPoint and Lotus Notes.
- Must entail strong presentation and communication skills. Written and verbal.
- Ability to work independently, in a fast-paced environment with changing priorities.
- Must be interpersonal, ability to build collaborative working relationships with internal and external stakeholders.
- Must be results-oriented.
- Develops and maintains good working relationships and all members of the team.
- Several years’ experience in the automotive field, or an equivalent combination of education and experience.
- Wholesale sales experience (is preferred)
- Knowledge of Honda products and retail and wholesale businesses
- Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts.
- Enjoys team-building approach of management and department - shares results.
LI-Hybrid
Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant's accessibility needs.
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