Communications Assistant A

3 weeks ago


Montréal, Canada McGill University Full time

Please refer to the

job aid for instructions on how to apply.

Under the direct supervision of the Events Associate, the Ask McGill Student Navigator represents Student Services at on-campus kiosk locations throughout McGill’s campus, during Orientation Week and throughout the academic year. The role of the Ask McGill Student Navigator involves greeting new students, promoting Student Services, providing general information & responding to questions regarding campus resources and campus activities, and referring students to appropriate locations and services for support.

MAJOR DUTIES AND RESPONSIBILITIES
- Welcome new and returning students in a professional and friendly manner
- Promote Student Services & other university resources (e.g.: AskMcGill, Wellness Map)
- Answer questions, provide information and give directions
- Maintain an adequate supply of resource material (e.g., campus maps/Services pamphlets)
- Maintain regular, daily contact/reports with staff contact
- Set up and take down of kiosk & signage as required by location
- Tracking frequently asked questions & service statistics

EMPLOYMENT LEARNING OUTCOMES
- Demonstrate a student-centred and interpersonal approach to customer service
- Demonstrate knowledge of Student Services and University support mechanisms and resources

QUALIFICATIONS & EXPERIENCE
- Excellent oral communication skills
- Must be a full-time returning student in a degree program
- Work Study Eligible Students Preferred
- Bilingual preferred (English & French)
- Students with on-campus experience preferred
- Knowledge about on campus resources, activities and services required
- Demonstrated customer service experience
- Punctual, conscientious and reliable
- Strong interpersonal skills
- Respectful and positive attitude
- Good knowledge and familiarity with resources which are faculty - specific
- please specify faculty &/or areas of expertise
- Must be available for a remote interview in July and mandatory in person training the week of August 15
- ._



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