Manager, Global Agency Operations

7 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

Are you an organized project manager with a passion for problem-solving and building programs from the ground up?

The Manager, Agency Operations is responsible for the management of Tier 1, 2, and 3 agency operations and planning, and ensuring the right work is going to the right agency partner. The role also includes team operations, vendor and contract management, and project management for the development of global brand assets and guidelines.

As the Manager, you will lead all aspects of the planning, coordination and execution of various corporate programs and events related to Manulife’s sponsorship portfolio. The focus of all initiatives is on satisfying three objectives:

- Build the Manulife Brand
- Build key relationships
- Build sales

The primary target groups of these initiatives include:

- Sales intermediaries
- Customer and Client Groups
- Employees
- Community

**Responsibilities**:

- Brand resource development _
- Develop and own a content calendar for the production and distribution of key brand resources, guidelines, logos, and tools.
- Coordinate the end-to-end brand asset development process, including requirements gathering, competitive reviews, briefing, stakeholder reviews, translation, and publishing.
- Global agency operations _
- Manage the agency operations plan, including relationship health, ways of working optimizations, and financial deliverables like invoice tracking and reconciliation. Lead annual creative agency planning for corporate teams, oversee retainer utilization and hours management, and deliver agency spend reporting.
- Corporate Brand agency lead _
- Work with corporate partners (HR, Comms, Investor Relations, etc.) to nurture agency relationships and effective ways of working, the right stakeholders are engaged at the right time, in the right way.
- Support questions from corporate teams, as needed.
- Vendor and contract management _
- Manage relationships and contracts between the team and our nine current vendors.
- Lead procurement processes including RFPs and risk reviews and implement vendor onboarding and offboarding plans.
- Team operations _

Support the development of annual budgets, business continuity and disaster recovery plans.

**How will you create impact?**

Reporting into the Director, Global Brand you will be empowered to build operational excellence within the Global Brand team. You’ll be a catalyst in strengthening our brand by developing critical brand materials and ensuring effective ways of working with our creative agencies.

**What motivates you?**
- You have a passion for operational excellence You’re always looking for ways to improve efficiency and effectiveness. This could involve developing new workflows, implementing new tools, or streamlining existing processes.
- You get excited about resource planning and project management. You want to understand project needs and ensure your team is working effectively to make progress and stay on track with your budget and deadlines.
- You are a strong communicator, comfortable working closely with many different members of a project team. Strong communication and interpersonal skills are essential. You’re interested in and understand the value of brand.

**What we are looking for**:

- Prior experience working in an operations role, preferably within a creative agency environment
- Outstanding project management and organizational skills
- Comfortable working in a fast-paced environment, balancing various priorities concurrently Marketing or brand experience is an asset but not required

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

LI-hybrid

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 empl

  • Branding Agency Sales Executive

    7 days ago

    Toronto, Canada TOP Agency Full time

    Do you have a keen eye for analyzing a business’s current and future branding needs? Do you have experience selling service-based solutions in the digital media or marketing space? Are you able to tenaciously close new business deals in record time? Can you track dozens of hot inbound leads without dropping the ball? Want to help facilitate deals with...

  • Junior Operations Manager

    6 months ago

    Toronto, Canada The Hire Agency Full time

    Our client, a fast growing real estate marketing agency in Toronto Canada is looking for a junior operations manager to grow with! Love real estate? Love marketing? Want to be directly connected with some of the biggest real estate brands in Canada? Then this opportunity to work with Toronto's leader in property content might be something for you! They...

  • Global Advertising Strategist, Agency Growth

    6 days ago

    Toronto, Ontario, Canada Amazon Full time

    Unlock new revenue streams as a Global Advertising Strategist, Agency Growth at Amazon. This role presents an exciting opportunity to drive growth and adoption of Amazon's advertising solutions among top agencies.About the RoleWe're seeking a seasoned professional with a proven track record in agency development, business development, partnerships, or sales...

  • Global Operations Manager

    5 months ago

    Toronto, Canada Amphenol TCS Full time

    **Position**:Global Operations Manager** **Location**:Markham, ON, CAN** **RESPONSIBILITIES**: - Directly lead, develop and supervise factory managers. - Implement an optimal organizational structure to grow and support the business. - At an annual cadence, develop and implement the 3 year look ahead strategic plan for the business unit - Ensure that...

  • Manager, Agency Lending Control

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 197300 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Manager, Agency Lending Control, Collateral Operations - Toronto, ON** **Global Banking and Markets** Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform...

  • Assistant Manager, Agency Lending Control

    7 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 197302 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Assistant Manager, Agency Lending Control, Collateral Operations - Toronto, ON** **Global Banking and Markets** Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a...

  • Global Marketing

    5 days ago

    Toronto, Canada The Design Agency Full time

    **Roles & Responsibilities** MARKETING AND COMMUNICATIONS: GENERAL - In conjunction with the Partners and their Communications & PR Agency, responsible for developing and implementing marketing strategy for the organization - Assistance and coordination with DA’s Communication & PR firm - Responsible for all marketing content that will be viewed by 3rd...

  • Agency Operations Coordinator

    4 weeks ago

    Toronto, Ontario, Canada Forsman & Bodenfors Full time $60,000 - $70,000

    Company Overview:Forsman & Bodenfors is a global, fully integrated creative agency. We make marketing inventions that drive breakthroughs for businesses and brands.We strive to defy conventional marketing practices by pushing ourselves to find new insights, perspectives, processes, and technologies.Salary:The estimated salary for this role in Toronto,...

  • Manager, Government Agency Programs

    1 week ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada’s leading global hub airport, Toronto Pearson.** **The impacts of the pandemic have been significant to our industry, yet we remain...

  • Social Media Manager for Creative Agency

    7 months ago

    Toronto, Canada The Hire Agency Full time

    A full-service creative agency, specializing in photo, video, social, and design. Our client is seeking an organized and hardworking Social Media Manager to provide support to the Account Management team with the development and execution of social media campaigns for various clients. Must be a positive and creative problem-solver who can handle a multitude...

  • Manager, Government Agency Programs

    3 months ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by...

  • Global Operations Manager for Creative Production

    4 weeks ago

    Toronto, Canada Aquent Talent Full time

    Aquent Talent is seeking a Senior Global Production Traffic Manager to join our team.This key strategic leader will act as the central hub for collaboration between global stakeholders, including Brand Teams, agency partners, and internal departments. The ideal candidate possesses a robust agency background, thrives in fast-paced environments, and...

  • Global Logistics Manager

    3 days ago

    Toronto, Canada Metrie Full time

    **Who We Are** Metrie is a multi-national leader in the millwork industry with over 30 locations that produces and sells interior finishings across North America. We’re passionate about making a difference by helping our customers transform their houses into homes and love where they live! You’ve probably seen our products in the media featured on tv...

  • Global Creative Operations Director

    4 weeks ago

    Toronto, Canada Aquent Talent Full time

    Senior Global Production Traffic ManagerAquent Talent is seeking a highly skilled Senior Global Production Traffic Manager to join their team in Toronto. This role offers an exciting opportunity for a dynamic leader to drive impactful creative operations on a global scale.With a strong background in traffic or project management in a fast-paced agency...

  • Global Operations Strategist

    3 weeks ago

    Old Toronto, Canada Insight Global Full time

    Job OverviewThe Insight Global team is seeking an experienced Global Operations Strategist to lead our customer service and performance excellence initiatives. This senior leadership role will be responsible for driving operational efficiency, customer satisfaction, and revenue growth across our global operations.As a key member of our leadership team, you...

  • Managing Director of Transfer Agency Operations and Corporate Actions

    4 weeks ago

    Old Toronto, Canada TMX Group Full time

    About TMX GroupTMX Group is a leading provider of exchange and other services to the global financial community. We operate a diversified portfolio of asset classes across multiple geographies, driven by four main business lines: Equities, Fixed Income, ETPs and Energy.Job SummaryWe are seeking a highly experienced Managing Director to lead our Transfer...

  • Agency Growth Specialist

    5 days ago

    Toronto, Canada Notified Full time

    About NotifiedWe are a leading provider of enterprise webcasting and investor relations content distribution, serving over 10,000 global customers.Our platform helps businesses amplify their stories, monitoring over 2 billion social media conversations annually.The OpportunityWe're seeking an Agency Growth Specialist to join our sales team in Toronto,...

  • Loan Agency Manager

    2 days ago

    Toronto, Canada harmonic Full time

    **Loan Agency Manager** This new role will help to build a sustainable and growing loan agency offering and will take responsibility for driving exceptional client service and building long lasting client relationships. Other responsibilities will include new business integration, process improvement and providing guidance on system enhancements and meeting...

  • Junior Project Manager

    4 months ago

    Toronto, Canada OLIVER Agency - North America Full time

    Established in 2004, **OLIVER** is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with...

  • Global Tax Operations Specialist

    5 days ago

    Toronto, Canada Rippling Full time

    **About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...