Client Support Representative

3 weeks ago


Toronto, Canada InnQuest Software Full time

Client Support Representative Level 1 North America
InnQuest Software is a leading solutions provider for the hospitality industry with offices in the United States, Australia, Canada and the UK. Our technology and services leadership, combined with hospitality expertise and global scale help more than 5500 properties in over 100 countries manage more than 450,000 hotel rooms every day

**Hotel Management experience is preferred for this position.**
**Essential Functions**
- Front-line technical support
- Answer inbound calls to support department
- Identifying issues defined by clients
- Identifying, researching, diagnosing, and resolving client issues, striving for first-call resolution whenever possible.
- Logging client issues and following up on unresolved issues
- Monitor and respond to user-reported issues as well as infrastructure alerts or failures promptly and professionally; ensure issues are tracked through to resolution
- Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution
- Facilitate root cause investigations and manage the implementation of corrective and preventative measures
- Liaise with external technology vendors to coordinate changes and resolve issues
- Review, execute, and verify production changes in strict accordance with procedures defined in change documents
- Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete
- Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies
- Participate in shift rotation



  • Toronto, Canada Abstract Management Group Full time

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The...


  • Toronto, Canada Abstract Management Group Full time

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The...


  • Toronto, ON, Canada Abstract Management Group Full time

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals....


  • Toronto, Canada Disability Credit Canada Full time

    Disability Credit Canada is dedicated to helping disabled Canadians and providing exceptional service and support to our clients. We are currently seeking a Client Support Representative with a strong background in phone communications to join our client support team. If you are passionate about helping customers, have a natural talent for effective phone...


  • Toronto, Canada Disability Credit Canada Full time

    Disability Credit Canada is dedicated to helping disabled Canadians and providing exceptional service and support to our clients. We are currently seeking a Client Support Representative with a strong background in phone communications to join our client support team. If you are passionate about helping customers, have a natural talent for effective phone...


  • Toronto, ON, Canada Foresters Financial Services, Inc. Full time

    Bilingual Client Support Representative page is loaded Bilingual Client Support Representative Apply locations Toronto - CPP Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id R-1668 Career Opportunity Role Title Bilingual Client Support Representative Purpose of role We are currently hiring a Bilingual (French)...

  • Client Representative

    4 weeks ago


    Toronto, Canada East Liberty Marketing Full time

    **Posting location**:Toronto, ON East Liberty is a Canadian built company with the shared purpose of facilitating a relationship between our clients and customers. We strive to create a brighter future for our clients, customers and our dedicated team. Our Client Representative team is given the tools to ensure their professional success through in-depth...


  • Toronto, Canada Scotiabank Full time

    Requisition ID: 173032 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **_ Purpose_** The Client Support Representative, Pension Operations contributes to the overall success of the Medicus Pension Plan Operational Support Team, ensuring specific individual goals, plans, initiatives are executed in...


  • Toronto, ON, Canada Abstract Management Group Full time

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The...


  • Toronto, Canada Educators Financial Group Full time

    **Job Summary**: Educators Financial Group is seeking a proactive and passionate **Client Services Representative** to provide administrative support to Educators’ Client Advisory Services Team (CAST). In this role, you will embody our brand and dedicate yourself to putting our clients first. Our clients primarily consist of members of the Ontario...


  • Toronto, Canada Legal Aid Ontario Full time

    Union: OPSEU - Job Number: J0823-0284 - Job Title: Client Service Representative (12 months) - Job Type: Contract - Contract Duration: 12 months - City, Province, Country: Toronto, Ontario, Canada - Job Location: Toronto - Job Category: Customer Service / Customer Associates - Role Designation:- Open Positions: 5 - Posting Date: August 14, 2023 - Closing...


  • Toronto, Canada Legal Aid Ontario Full time

    Union: OPSEU - Job Number: J0623-0714 - Job Title: Client Service Representative (12 months) - Job Type: Contract - Contract Duration: 12 months - City, Province, Country: Toronto, Ontario, Canada - Job Location: Toronto - Job Category: Customer Service / Customer Associates - Role Designation:- Open Positions: 5 - Posting Date: June 30, 2023 - Closing Date:...


  • Toronto, Canada BFL Canada Full time

    Job Details Description **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and...


  • Toronto, Canada University Health Network Full time

    **JOB NUMBER # 917361** **Position: Sales Support Representative** **Site: 440 Bathurst Street, Toronto, ON** **Department: Altum Health** **Reports to: Director, Sales & Marketing** **Hours: 37.5 hours per week** **Status: Permanent Full-time** Altum Health is a department within the University Health Network with over 300 employees across several...


  • Toronto, Ontario, Canada Ace Management Group Full time

    Customer Support RepresentativeAce Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in...


  • Toronto, Canada Ace Management Group Full time

    Customer Support RepresentativeAce Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in...


  • Toronto, Canada Manulife Full time

    Job Description Customer satisfaction and loyalty are essential to the success of the Group Retirement Solutions business. This position is responsible for supporting all Customer Experience areas and Field offices with respect to services for a dedicated block of clients within Plan Sponsor Services. The Client Account Representative (CAR) is the...


  • Toronto, Canada Legal Aid Ontario Full time

    Union: OPSEU - Job Number: J0423-0292 - Job Title: Client Service Representative (12 months) - Job Type: Contract - Contract Duration: 12 months - City, Province, Country: Toronto, Ontario, Canada - Job Location: Remote - Job Category: Customer Service / Customer Associates - Job Classification: FP3 - Role Designation:- Open Positions: 5 - Posting Date:...


  • Toronto, Canada York University Full time

    **Purpose**: The Client Services Representative is responsible for providing customer service and clerical support. **Education**: Must be enrolled as a York student. **Experience**: Previous work experience may be considered **Skills**: **York University offers accommodation for applicants with disabilities in its recruitment processes. If you are...


  • Toronto, Canada Foresters Financial Full time

    Job DescriptionDuties will include:Update epolicy portal and systemSend emails and mail Lapse Notices as part of the Lapse Automation ProcessAssign cancellations to Customer Service RepresentativesSend email confirmations to Brokers and/or MGA’sAssist with filing duties and indexing documentsMail letters and chequesUpdate system and notesAssist with some...