Customer Experience Associate

5 months ago

Richmond, Canada TD Bank Full time

**Work Location**:
Richmond, British Columbia, Canada

**Hours**:
15

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
**KEY ACCOUNTABILITIES**

**CUSTOMER**
- **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice**:

- **Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner**:

- **Assist with responding and resolving customer concerns, escalating when necessary**:

- **Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers**

**SHAREHOLDER**
- **Support the achievement of business objectives by supporting advice goals**:

- **Promote products, advice, services and banking capabilities**:

- **Contribute to business objectives for Operational Excellence**:

- **Support the timely and accurate completion of business processes and procedures**:

- **Escalate non-standard or high-risk transactions / activities as necessary**:

- **Support and participate in process improvement opportunities**:

- **Ensure necessary due diligence to support the accuracy of all customer transactions / activities**:

- **Be knowledgeable of and comply with Bank Code of Conduct**

**EMPLOYEE / TEAM**
- **Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment**:

- **Support the team by continuously developing knowledge in own area**:

- **Participate in personal performance management and development activities, including cross training within own team**:

- **Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities**:

- **Contribute to a fair, positive and equitable environment that supports a diverse workforce**:

- **Act as a brand champion for your business area/function and the bank, both internally and/or externally**

**BREADTH & DEPTH**
- **Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact**:

- **Requires a broad knowledge regarding basic product suite of business supported**:

- **Evaluates and recommends customer solutions from established options**:

- **Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others**:

- **Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring mínimal discretion**:

- **Impacts team results through the quality of the services or information provided to customers**:

- **Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area**:

- **Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood**:

- **Requires working knowledge and skills developed through formal training or work experience**:

- **Generally reports to a Manager Customer Experience or Branch Manager**

**EXPERIENCE & EDUCATION**
- **High School diploma and/or**:

- **1+ years of relevant experience**:

- **Post-Secondary or Undergraduate degree (in related field) preferred**

**Who We Are**:
**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.**

**TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.**

**Our Total Rewards Package**
**Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Tota

  • Customer Experience Associate

    6 months ago

    Richmond, Canada TD Bank Full time

    **Customer Experience Associate**: - 418416BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 5991 #3 Road **Employment Type** - Regular **City** - Richmond **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    6 months ago

    Richmond, Canada TD Bank Full time

    **Customer Experience Associate**: - 416956BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1505-4777 McClelland Road **Employment Type** - Regular **City** - Richmond **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    3 weeks ago

    Richmond, British Columbia, Canada Scotiabank Full time

    At Scotiabank, we are seeking a highly skilled Customer Experience Associate - Branch Expert to join our team. This role is a key contributor to delivering exceptional customer service in our branches.The ideal candidate will be proactive, charismatic, and have a strong ability to connect with customers in a relatable way. Key responsibilities...

  • Customer Experience Associate

    6 months ago

    Richmond, Canada TD Bank Full time

    **Customer Experience Associate -Cantonese and or Mandarin an Asset**: - 426062BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - Unit #140 - 7488 Lansdowne Road, Richmond **Employment Type** - Regular **City** - Richmond **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace...

  • Customer Experience Associate

    1 month ago

    Richmond, Canada TD Bank Full time

    **Work Location**: Richmond, British Columbia, Canada **Hours**: 18.75 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **KEY ACCOUNTABILITIES** **CUSTOMER** - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer...

  • Customer Experience Associate

    2 weeks ago

    Richmond, Canada TD Bank Full time

    **Work Location**: Richmond, British Columbia, Canada **Hours**: 18.75 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer...

  • Customer Experience Associate

    3 weeks ago

    Richmond, British Columbia, Canada IKEA Canada Full time

    Company OverviewWe're a team behind the scenes that make IKEA products available to the many people. As a diverse mix of co-workers, we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs.Salary: The starting rate for this position is $17.74 per...

  • Customer Experience Associate

    3 weeks ago

    Richmond, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

    About the JobWe are seeking a highly skilled Customer Experience Associate to join our team at The Toronto-Dominion Bank. In this role, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our clients.Key ResponsibilitiesProcess financial transactions accurately and efficiently, adhering to standardized...

  • Customer Experience Liaison

    3 weeks ago

    Richmond, British Columbia, Canada Scotiabank Full time

    About the roleAs a Customer Experience Associate at Scotiabank, you will be the face of our branches, connecting with customers in a relatable way. Your priority will be to provide exceptional service throughout the customer's journey.Key responsibilities include:Taking a proactive approach to discovering customers' needs and listening to understand their...

  • Customer Experience Associate

    5 months ago

    Richmond, Canada TD Bank Full time

    **Customer Experience Associate - Mandarin/Cantonese Language an asset**: - 424852BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 7008 No. 3 Road **Employment Type** - Regular **City** - Richmond **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay...

  • Customer Experience Associate

    6 months ago

    Richmond, Canada TD Bank Full time

    **Customer Experience Associate - Mandarin/Cantonese language an asset**: - 430705BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 145-8100 No. 2 Road **Employment Type** - Regular **City** - Richmond **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** -...

  • Customer Service Associate

    1 month ago

    Richmond, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Associate to join our team at beBee Professionals in Richmond. As a Customer Service Associate, you will be responsible for taking customer orders, preparing food items, and ensuring excellent customer service at our food counter.Key Responsibilities:Taking customer orders and preparing food items according to...

  • Customer Experience Associate

    2 months ago

    Richmond, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice**: - **Complete a...

  • Customer Experience Associate

    5 months ago

    Richmond, Canada TD Bank Full time

    Work Location: Richmond, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: **Job Description**: KEY ACCOUNTABILITIES CUSTOMER - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Customer Experience Ambassador

    3 weeks ago

    Richmond, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. This role is responsible for delivering exceptional customer experiences through personalized service, product knowledge, and solution-based advice.Key Responsibilities:Provide exceptional customer service and support to meet the...

  • Customer Experience Associate

    3 weeks ago

    Richmond, Canada TD Bank Full time

    **Work Location**: Richmond, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Associate- New Richmond, Qc

    6 months ago

    New Richmond, Canada Scotiabank Full time

    Requisition ID: 183767 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Retail Sales Associate

    2 weeks ago

    Richmond Hill, Ontario, Canada Savers Value Village Full time

    Job Title: Retail Sales Associate - Customer Experience SpecialistWe are seeking a dynamic and customer-focused Retail Sales Associate to join our team at Savers / Value Village. As a key member of our sales floor team, you will be responsible for creating an exceptional shopping experience for our customers, donors, and fellow team members.About UsSavers /...

  • Customer Service Associate

    2 weeks ago

    Richmond, British Columbia, Canada Wales Home Full time

    Job DescriptionWe are seeking a skilled Customer Service Associate to join our team at Wales Home.Key Responsibilities:Provide exceptional customer service in a fast-paced environmentClean and sanitize kitchen equipment, utensils, and dishesOperate dishwashers and wash dishes by handRestock supplies and maintain a clean and organized kitchen areaServe...

  • Customer Experience Lead

    2 weeks ago

    Richmond Hill, Ontario, Canada Showcase Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Manager to lead our sales team in delivering exceptional customer experiences.About the RoleThe Sales Manager will be responsible for maximizing sales potential by coaching associates' behaviors on the sales floor, setting expectations, and ensuring execution. This includes creating a fun and...