Operations Analyst, Summer 2023 Co-op

4 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Operations Analyst, Summer 2023 Co-op

**What is the opportunity?**
As a Reconciliation Officer, you will be responsible for providing resolution to escalated complex client inquiries, using expert knowledge of diverse products and processes. You will also be responsible to effectively analyze issues and activities that may impact the client experience, operations risk and process efficiencies.

**What will you do?**
- Assist with cross functional and strategic projects across the RBC Enterprise.
- Identify key opportunities for improvement and provide creative solutions to business issues.
- Provide consistent support within established service delivery standards/service partner commitments and seek to improve the quality, timeliness, and accuracy.
- Map and update business, operational, or system process flows.
- Support the organization, auditing, indexing, and storage of client documentation, as well as gather and analyze detailed current state processes and recommends improved streamlined operational processes.
- Contribute to the maintenance of the SharePoint site, training maps, and SkillSoft documents.

**What do you need to succeed?**

**Must-have**
- Currently enrolled at a Canadian co-op program from a post-secondary institution with a focus on business, commerce, or operations.
- Strong MS Office skills - Word, Outlook, Excel (Pivot tables, Vlookups, VBA, Macros) PowerPoint, Access.
- Strong relationship management and team-oriented approach.
- Excellent interpersonal and highly developed communication skills (verbal and written).
- Works well in a team environment, communication is key.
- Proactive thinking.
- Ability to quickly adapt.

**Nice-to-have**
- Confidence in working autonomously or as member of a team.
- Capability to manage multiple priorities across a number of assignments and prioritize effectively.
- Ability to resolve any minor conflicts/issues and escalate to others as appropriate.

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Network and build lasting relationships with students from diverse backgrounds from across Canada.
- Participate in fun events and gamification challenges to help build your career tool kit while enjoying a work-life balance.
- Leaders who support your development through coaching and learning opportunities.
- Work in a dynamic, collaborative, progressive and highly performing team.
- Ability to make a difference and lasting impact.
- Enjoy a comfortable work environment with the option to dress casually.

**Job Summary**

Participates in and supports the operational activities of a business unit. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Technology and Operations

**Job Type**:
Student/Coop (Fixed Term)

**Pay Type**:
Salaried

**Posted Date**:
2023-03-16

**Application Deadline**:
2023-03-17

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

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