Bilingual Personal-lines Damage Insurance Agent

3 months ago

Montréal QC, Canada Definity Financial Corporation Full time

Sonnet is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

As a licensed Insurance Advisor, you will be accountable for delivering guidance, expert advice and superior customer service when assisting customers with their insurance needs. You will provide education and navigation support to customers guiding them on how to quote and make changes to their policy within our digital site. You will issue transactions that are not enabled by customer self-service functionality as well review and approve profitable underwriting decisions in accordance with underwriting guidelines and authority. Upon acknowledgement that a scenario requires further escalation, you will proceed with referral to the appropriate team/authority levels, ensuring you have gathered all pertinent information, and have supported your referral with a well-documented business case, including your recommendation and proposed terms

**What can you expect in this role?**
- Supports customers as they navigate our digital site, providing guidance and real time instruction as required.
- Conduct policy reviews with customers, ensuring coverages meet their needs. Advise and educate customers, ensuring they leave the interaction fully informed, supporting first call resolution.
- Actively engage with potential new customers by building relationships, cross-selling, quote and bind guidance, and identifying savings opportunities.
- Work with other departments, as required to respond to client issues quickly and efficiently.
- To support customer retention and loyalty, you will leverage various techniques and strategies to support these interactions.

**Transaction Processing and Underwriting Decision Making**
- Review and process inquiries and transactions within your authority, ensuring compliance with underwriting standards.
- Approve profitable underwriting exceptions, ensuring decisions are fully documented with a sound business case.

**Key Performance Indicators**
- Meet our quality assurance requirements, such as follow-up calls and survey feedback to our customers.
- Achieve our productivity and efficiency targets, to ensure that our customer interactions are answered in a timely manner.

**Hours of Operation**

**What do you bring to the role?**
- Bilingual English and French
- AEC or College Diploma is needed
- Willingness to meet your license requirements, through continuing education or CIP courses.
- A minimum of one year of experience in a customer service role
- Previous experience working in an inbound call center would be considered a bonus. It would be considered a plus if you have experience supporting an online, digital company.
- We use computers and other technology to do our jobs. You must be comfortable with various forms of technology and be web-savvy.
- Ability to shift and pivot as the business requires
- Strong written and verbal communication skills
- Skilled at de-escalating customer’s concerns and problem solving to reach a resolution

Salary Range: $42,400 - $78,100

**What’s in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**

This role requires successful clearance of background checks (including criminal checks and leadership references).

LI-Hybrid

IND1

  • Underwriter - Personal Lines (Qc)

    2 months ago

    Montréal, QC, Canada Echelon Insurance Full time

    **About Us**: Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions...

  • Insurance Broker

    7 months ago

    Montréal, Canada BFL Canada Full time

    Job Details Description **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and...

  • Bilingual Service Broker

    6 months ago

    Montréal, Canada Orbit Insurance Services Full time

    **Company Description** When you join the Orbit team, you are joining a community of like-minded professionals where your opinions are valued and expected. You will have the opportunity to provide feedback on departmental goals, to work collaboratively with others, and to continuously improve your professional skills. Regardless of your role or your...

  • Damage Insurance Agent, Advice Centre

    6 months ago

    Montréal, Canada Royal Bank of Canada Full time

    **Job Summary** **Help serve millions of Canadians in a meaningful role that also helps you balance work and life.** A hybrid role at RBC Insurance Advice Centre gives you the best of both worlds—the flexibility you need for your life and the fulfillment you seek in your work. **What is the opportunity?** **RBC Insurance is offering a Sponsorship...

  • Insurance Advisor, Insurance of Persons

    3 months ago

    Montréal, QC, Canada Gatestone & Co. Inc Full time

    **Insurance Advisor, Insurance of Persons** **Discover Gatestone** Established in 1926, Gatestone has been a trailblazer in providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) services to world-class organizations, including those among the Fortune 500. We are delighted to announce Gatestone's prestigious...

  • Bilingual Insurance Broker

    6 months ago

    Montréal, Canada YouSet Full time

    **Bilingual Insurance Broker (Fr/En)** Are you an AMF or RIBO licensed Insurance Broker or Agent? Come build the future of insurance with us. **Why us?** YouSet is revolutionizing the insurance industry by combining technology, data and human expertise. We're on a mission to build the most efficient and most loved insurance platform in Canada. In less...

  • Bilingual Claims Investigator Siu

    7 months ago

    Montréal, Canada Echelon Insurance Full time

    **About Us**: Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions...

  • Bilingual Records and Research Agent

    6 months ago

    Montréal, Canada MINTZ GLOBAL SCREENING INC Full time

    **Position: Bilingual Records and Research Agent** Reporting to the Manager of Records, Research & Pension Services, the **Bilingual Records and Research Agent** is responsible for the daily processing of records from both the Operations team as well as cases assigned directly to the Record & Research team. The agent must ensure that all requests and...

  • Analyst I

    2 weeks ago

    Montréal, Canada Marsh Full time

    We are seeking a talented individual to join our Account Management - Personal Lines team at Marsh as an **Insurance Professional**. This role will be based in Montreal. This is a hybrid role that has a requirement of working at least three days a week in the office. **We will count on you to**: - Respond to client inquiries and provide professional and...

  • Unit Manager- Personal Lines

    2 weeks ago

    Montréal, Canada Echelon Insurance Full time

    **About Us**: Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions...

  • Fulfillment Agent

    3 months ago

    Montréal, QC, Canada Fundstream Full time

    **Position title**: Fulfillment Agent (several positions to be filled) **Status**: Temporary (contractual), Full-Time, Part-Time (paid overtime) **Salary**: $19.00 hourly **Duration**: October to December 2024 (possible extension) **Mode**: On-site (office near down-town of Montreal, shuttle bus available at Bonaventure metro Station) Fundstream offers...

  • Image Desk Appraiser

    3 months ago

    Montréal, QC, Canada Echelon Insurance Full time

    **About Us**: Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions...

  • Bilingual Service Broker

    6 months ago

    Montréal, Canada YouSet Full time

    **Bilingual Service Broker (French/English)** Are you an AMF or RIBO licensed Insurance Broker or Agent? Come build the future of insurance with us. **Why us?** YouSet is revolutionizing the insurance industry by combining technology, data and human expertise. We're on a mission to build the most efficient and most loved insurance platform in Canada. In...

  • Courtier Service Bilingue

    7 months ago

    Montréal, Canada YouSet Full time

    **Courtier service bilingue (Anglais/Français)** Tu as un permis en assurance valide de l'AMF ou RIBO? Viens bâtir le futur de l'assurance avec nous. **Pourquoi nous choisir?** YouSet révolutionne le secteur de l'assurance en combinant technologie, données et expertise humaine. Notre mission est de bâtir la plateforme d'assurance la plus efficace et...

  • Damage Insurance Broker, Commercial

    3 months ago

    Montréal, QC, Canada Purves Redmond Limited Full time

    **We have an exciting opportunity in our growing Montréal office for a broker to work on some exciting accounts (strictly commercial broker). We have an exciting opportunity in our growing Montreal office for a Damage Insurance Broker, Commercial Insurance on our General Industries team.** As a broker at PRL, a typical day might include the following: -...

  • Courtier en Assurance Bilingue

    7 months ago

    Montréal, Canada YouSet Full time

    **Courtier en assurance bilingue (An/Fr)** Tu as un permis en assurance valide de l'AMF ou RIBO? Viens bâtir le futur de l'assurance avec nous. **Pourquoi nous choisir?** YouSet révolutionne le secteur de l'assurance en combinant technologie, données et expertise humaine. Notre mission est de bâtir la plateforme d'assurance la plus efficace et la plus...

  • Bilingual Sales Broker

    6 months ago

    Montréal, Canada YouSet Full time

    **Bilingual Sales Broker (French/English)** Are you an AMF or RIBO licensed Insurance Broker or Agent? Come build the future of insurance with us. **Why us?** YouSet is revolutionizing the insurance industry by combining technology, data and human expertise. We're on a mission to build the most efficient and most loved insurance platform in Canada. In...

  • Unit Manager

    7 months ago

    Montréal, Canada Echelon Insurance Full time

    **About Us**: Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions...

  • Bilingual Specialist, Corporate Insurance

    2 months ago

    Montréal, QC, Canada CMHC Full time

    **Job Requisition ID**: 10623 **Position Status**: Temporary Full Time **Position Type**:Hybrid **Office Location**:Montreal (QC); Calgary (AB); Halifax (NS); Ottawa (ON); Toronto (ON); Vancouver (BC) **Travel Requirement**: Limited **Language Designation**: Bilingual **Language Skill Levels (Read/Write/Speak)**: BBB **Salary**: Our salaries generally...

  • Customer Relations Agent--bilingual

    2 months ago

    Montréal, QC, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Customer Relations Agent, Customer Service! **Reporting To**:...