小红mall-客服 Customer Relations Specialist

2 weeks ago


York, Canada Hong Mall Canada Full time

**公司简介:**
小红Mall成立于2016年2年,总部位于加拿大多伦多,6年间发展成为拥有100万北美华人用户的电商领军企业。截至目前,小红Mall已在全球设有五个大型智能自营仓库,分别位于美国洛杉矶、美国新泽西、加拿大多伦多、加拿大温哥华和日本千叶市。因公司的快速发展需求,现招聘以下职位:

**【客服代表】**

岗位职责:
- 负责处理大量邮件、电话的客户咨询工作;
- 为客户处理疑难问题,掌控紧急情况,应对突发事件,高效追踪已经发出的包裹;
- 查询打包监控,实时查询问题包裹的状态;
- 与邮局和快递公司联系,调查包裹动态,申请索赔,核对invoice等
- 负责包裹的补发、召回;
- 更新海关处理进度,及时反馈给公司有关部门做相应调整

岗位要求:
- 性格开朗大方,学习能力强,
- 出色的中、英文对话和读写能力;
- 快速高效地处理工作,掌控时间的能力
- 具备良好的心理素质,具有倾听、分析问题、解决问题的能力
- Multitasking的处理和应变能力强
- 对于突发的情况具有出色的掌控能力
- **需持有加拿大有效工作签证**(学签,兼职暂不考虑)

加分项:
- 有1年以上电商客服工作、服务类行业客服经验
- 耐心、热忱、有掌控工作的良好心理素质
- 反应快,学习能力强

公司坐标:Markham, Ontario, Canada (需要全职到岗办公)

薪资:面议

招聘人数:1人,全职

如果您:踏实、耐心、有亲和力;能够高效地安排时间,快速地处理客服的工作邮件;遇到紧急情况时沉着、冷静,能快速有效地为客户解答疑难;淡定、自信、从容得处理复杂的客户问题;对召回包裹、补发、重发等电商客服工作了然于心,小红mall真诚地欢迎您的加入!

Pay: $17.50-$19.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:

- 8 hour shift
- Monday to Friday
**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Mandarin (required)
Work Location: In person



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