Retail and Admissions Clerk

**Join a dynamic team at Fort Henry National Historic Site of Canada, part of a UNESCO World Heritage Site, that is on the frontline of delivering an exceptional guest experience.**

**POSITION**:RETAIL AND ADMISSIONS CLERK (student)

**HOURS OF WORK**:variable to a maximum of 36.25 hours per week (must be able to work weekends, evenings and holidays as required)

**DIVISION / LOCATION**:
Fort Henry National Historic Site of Canada

Kingston, Ontario

**SALARY**:$15.50 to $16.35 per hour

**PERIOD OF EMPLOYMENT**:May 1 to September 4, 2023 (with opportunity for extension until October 31, 2023)

**WHAT CAN I EXPECT TO DO IN THIS ROLE?**

You will:

- Be a representative of one of Kingston’s premium and internationally recognized tourism sites.
- Provide first point of welcome to guests by greeting, responding to inquiries and providing Fort Henry National Historic Site of Canada programming and site information in both English and French.
- Provide travel and tourist information to the public on Fort Henry National Historic Site and The St. Lawrence Parks Commission’s other attractions, Greater Kingston and Eastern Ontario.
- Contribute to the generation of revenues by collecting admission fees and upselling specialized products, programs and events offered at Fort Henry National Historic Site.
- Make each guest’s experience at Fort Henry National Historic Site of Canada interesting and enjoyable by providing excellent customer service.
- Operate retail point of sales system, restock store product and maintain store cleanliness.
- Assist with wedding and special events set-up and teardown in the Great Hall as needed.
- Work safely at all times and report unsafe activities immediately to your supervisor.
- Embody the SLPC’s equity, diversity and inclusion principles while interacting with staff and guests.

**HOW DO I QUALIFY?**

You have:

- Linguistic skills in English and French.
- Communication and interpersonal skills to provide effective product information and excellent customer service.
- The ability to sell and upsell admissions, programs and services.
- The ability to quickly assimilate and impart specialized program, admission, merchandise and regional tourist information.
- The ability to operate a cash register and credit card machine, and handle cash and invoice transactions with accuracy, integrity and efficiency.
- The ability to work effectively with large volumes of guests during peak periods.
- The ability to wear interpretive clothing, as required.
- The ability to work effectively in a team environment and the ability to assume responsibility and exercise initiative while working alone and/or in a team environment.
- The ability to learn all safety protocols and procedures to ensure personal, visitor and fellow staff safety is maintained at all times.

In your resume and/or cover letter, please indicate specifically how your experience, skills and knowledge relate to the duties and qualifications stated above.

**DUE TO SCREENING DEADLINES, PRIORITY CONSIDERATION WILL BE GIVEN TO APPLICATIONS RECEIVED BY MARCH 31, 2023. WE WILL CONTINUE TO ACCEPT APPLICATIONS BEYOND THIS DATE.**

**À Fort Henry, lieu historique national du Canada, partie d’un site du patrimoine mondial de l’UNESCO, vous vous joindrez à une équipe dynamique qui permet aux visiteurs de mieux comprendre l’histoire militaire au moyen de visites guidées, interprétations, spectacles musicaux et démonstrations de précision militaire à vous faire battre le cœur.**

**POSTE **:COMMIS AU DÉTAIL ET AUX ADMISSIONS (ÉTUDIANT.E)

**HEURES DE TRAVAIL **:Horaires variables, jusqu’à un maximum de 36,25 heures par semaine (fins de semaine, soirées et jours fériés au besoin)

**DIVISION / LIEU**:
Lieu historique national du Canada du Fort-Henry

Kingston, Ontario

**PÉRIODE D’EMPLOI **:De 1 mai au 4 septembre 2023 (avec possibilité de prolongation jusqu’au 31 octobre 2023)

**À QUOI PUIS-JE M’ATTENDRE À CE POSTE?**

Vous aurez les fonctions suivantes:

- Agir comme représentant(e) de l’un des principaux sites touristiques de Kingston, reconnus internationalement
- Offrir des services de première ligne aux visiteurs en les accueillant, en répondant aux demandes de renseignements et en fournissant le programme d’activités ainsi que des renseignements, en anglais et en français, sur le lieu historique national du Canada du Fort-Henry
- Fournir au public des renseignements touristiques sur le lieu historique national du Fort-Henry et d’autres attraits de la Commission des parcs du Saint-Laurent, la région du Grand Kingston et l’Est de l’Ontario
- Contribuer à la production de recettes en recueillant des frais d’entrée et en faisant la vente incitative de produits spécialisés, d’activités et d’événements offerts au lieu historique national du Fort-Henry
- Faire de chaque visite au lieu historique national du Canada du Fort-Henry une expérience agréable et instructive en off