Operations Supervisor

6 months ago

London, Canada Metro Supply Chain Full time

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

**Shifts Available**:
**Afternoons**: 2:00pm - 10:00pm

**Midnights**: 10:00pm - 6:00am

The Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of operational performance, customer relations, continuous improvement, and people development.

**RESPONSIBILITIES**:

- Maintain care and control of labour force
- Develop loyal, empowered and engaged workforce
- Mentor, coach and train staff in their job duties and responsibilities
- Deliver performance evaluations
- Responsible for organizational planning, metrics reporting and monitoring
- Provide leadership and guidance while promoting a positive work environment
- Work in a collaborative manner with all levels of management
- Analyze all opportunities and recommend ways to improve efficiency and reduce costs
- Analyze and identify all performance related issues and ensure corrective steps are taken
- Ensure productivity/ quality performance metrics are reached in an effective, efficient, and safe manner
- Communicate with the customer providing exceptional customer service
- Ensure daily reporting of operational, attendance and quality requirements are completed
- Coordinate, assign and review the work of all Warehouse Associates/Material Handlers
- Follow all company Policies, Rules, Communication Notices, directions provided work instructions/process maps
- Perform special projects as required

**EDUCATION /JOB KNOWLEDGE/EXPERIENCE**:

- The Supervisor will have a minimum 5 years of relevant experience
- Ideally, they will also have previously earned a post-secondary degree or diploma
- Use of a reliable vehicle every day and maintaining a valid driver’s license
- Maintaining a Controlled Goods security clearance is an expectation of employment

**CORE COMPETENCIES**:

- People oriented; authentic; integrity; trustworthy ; communicative leader
- Predictable, full attendance is an essential function of the job
- Contribute in a positive manner to employee morale
- Maintain a cheerful and professional manner in all correspondence and communications
- Ability to follow all company Policies, Rules and guidelines while working safely
- Capable of multi-tasking and highly organized, with excellent time management skills
- Detail-oriented with excellent follow up practices
- Holistic thinker with situational awareness that shall assume responsibility role
- Challenges status quo by developing and recommending modifications to existing processes
- Provide leadership and guidance

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team. #HP

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