Enrolment Services Advisor, Student and Enrolment

2 weeks ago

Calgary, Canada The University of Calgary Full time

**Position Overview**

**Enrolment Services** within **Student and Enrolment Services** is currently seeking a Full-time Temporary Relief **Enrolment Services Advisor **for approximately 6 months.

Hours of work for this position are 35 hours per week Monday-Friday. Peak operational periods, including August, September and January may require overtime and have limited opportunity for vacation. Occasional weekend overtime might also be required to support campus-wide events.

**Position Description**

**Summary of Key Responsibilities** (job functions include but are not limited to):

- Provides accurate, supportive and positive student advising. Approximately 90% of the role is dedicated to client facing (in-person or phone) advising/administrative interactions.
- Utilizes and refers to the university calendar to advise students on policies and regulations related to the following: admission and enrolment requirements, fee schedule and payments, financial Aid student loans and awards.
- Provides quality service and advice, contributes to the creation of a supportive team and identifies ways to improve services to students, colleagues and the university community.
- Provides troubleshooting support for student course registration and appropriate advising/referrals when required.
- Follows established procedures and protocols for supporting student appeals, escalating registration issues, and processes related to course registration.
- Advises students about all aspects of their student financial account including charges/fee assessments, payments, credits, debits, refunds, etc. Synthesizes and explains all components of a student's financial account, providing referrals when appropriate.
- Troubleshoots and advises on processes related to government student loans including loan confirmations, remittance, amendments and loan compliance.
- Where required, collaborates with internal specialists or external government agencies to inquire about funding eligibility, loan tracking and changes to circumstances impacting student accounts.
- Posts charges related to administrative fees, student payments (debit, cheque, credit card) accurately and in accordance with institutional and department regulations.
- Continuously balances and upholds all financial audit compliance guidelinse daily, completing financial transactions and cash without error when reconciling.
- Supports daily balancing and reconiliation for the office.
- Generates and distributes copies of the studen record (academic transcript) on demand.
- Ensures that all documentation related to a student's registration is accurately processed as required and appropriate documents are electronically filed and documented.

**Qualifications / Requirements**:

- A minimum 3 years directly related experience in an advisory role. Must demonstrate examples of utilizing judgment within capacity of the role.
- A minimum 1 year experience working in a post-secondary registrars' office.
- Demonstrated experience working in an environment with peak periods and a high volume of inquiries.
- Comprehensive knowledge and understanding working with Peoplesoft (student administration); Banner or similar student administration systems is required.
- Experience utilizing and upholding calendar regulation & policy as it relates to student/client inquiries.
- Experience utilizing call centre and CRM technology is required.
- Experience investigating and troubleshooting financial accounts and with payment cashiering is required.
- Highly developed communication skills (both written and verbal), strong listening skills and the ability to probe for additional details is required. Experience explaining/resolving complex client inquiries would be an asset.
- Demonstrated personal coping strategies, including the ability to manage stress levels that are moderate to high based on volume & demand.

**Application Deadline**: January 17, 2023

**Additional Information**

This position is part of the AUPE bargaining unit, and falls under the **_Specialist/Advisor Job Family, Phase 1_**.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our **Management and Staff Careers website**.

The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.

**About the University of Calgary**

The University of Calgary is Canada's leading next-generation university - a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation's most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada's top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit **ucalgar

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