Customs Freight Services Manager

2 weeks ago

Sarnia, Canada Delmar International Inc. Full time

**Mandate**:
**Other responsibilities**:

- Promote customs services and identify opportunities for cross-selling across all Delmar products.
- Track the arrival and release of cargo through logistics software.
- Arrange the final delivery of imported goods as requested by clients and handle post-release payments and deliveries.
- Process payment of vendor invoices for cargo release and perform accounting and reconciliation of the cost of services.
- Proactively work with clients to address any challenges/opportunities.
- Oversee the team, including scheduling, attendance, performance review, and coaching/guidance, etc.
- Proactively address opportunities for customs-freight process improvements and create SOPs.

**Requirements**:

- Minimum of 5-8 years of experience in Customs Brokerage and/or Freight Forwarding industry
- College Diploma in International Transportation & Customs or related field is preferred
- Previous experience with staff management is preferred
- Strong business acumen and knowledge of customs procedures, tariffs, and regulatory requirements
- CCS, CTCS, LCB designations are preferred
- Experience in CargoWise One system or related brokerage systems is considered an asset
- Proficiency in MS Office

**What You Offer**:

- Ability to work independently (drive and self-starter/self-managed)
- Excellent interpersonal skills for interaction with various groups within the organization and capability of motivating your team to ensure successful mandate completion
- Excellent oral and written communication skills
- Exceptional customer service and problem solving skills
- Extremely detail-oriented, organized and able to multi-task

**What We Offer**:

- Cultural diversity and equal opportunity employer
- Competitive compensation
- Comprehensive Benefits package, including fitness reimbursement program(s)
- Education Reimbursement Program
- Balance between work and home life

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