Billing Service Associate

3 weeks ago

Ottawa, Canada Hydro Ottawa Full time

By generating and distributing power, each person at Hydro Ottawa is part of empowering the lives of people in the communities we serve.

Our work means all the activities that make up our lives - at home, at work, at play - are there when we need them.

That purpose unites us and fuels our work. And if joining us in this essential work energizes you too, we may have the opportunity for you.

JOB SUMMARY

The Billing Service Associate is responsible for the timely and accurate billing of metered and flat rate accounts for residential, commercial and large commercial customers which includes retailer enrolled, net-metered generation and micro-fit generation services. The Billing Service Associate is also responsible for defining, reconciling and resolving data anomalies and synchronization issues, and disseminating information based on data and analysis completed. The Billing Service Associate is also required to support the meter to cash process and associated customer service requirements as it relates to bill escalations.

MAJOR RESPONSIBILITIES

The essential responsibilities of the job include but are not necessarily restricted to the following:
- Perform detailed analysis of current bills identified as anomalies on billing exception reports and adjust all residential, commercial, general service and interval bills accordingly.- Analyze and report meter communication issues to Meter Data Services on all service and bill schedules.- Repair the billing and report on the status of revisions for meter irregularities on accounts where Measurement Canada or Key Accounts are involved.- Perform detailed reviews for retroactive billing adjustments, and work with other work groups to resolve and/or arrange field investigations related to cross meters and metering irregularities and take corrective action.- Review and resolve all unbilled revenue accounts.- Resolve escalated customer billing inquiries and advise Customer Contact Agent to enable them to advise the customer.-
- Perform, on a rotational basis, the annual rate reclassification review- Review current procedures, practices and policies and make recommendations for continuous improvements as required.- Maintain electronic and paper records associated with customer declaration and designations and assist with routine and ad hoc statistical reports as required.- Provide support to other areas within Customer Service and other groups as required.- Perform other related duties as required.

EDUCATION AND EXPERIENCE- Secondary School Diploma- Minimum three (3) years’ experience in a related field such as accounting or business, and in a customer service environment- Experience using a customer information billing system considered an asset

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and IBEW Local 636.

**Location**:
Ottawa, ON

Pay Range Minimum:
$48,708.40

Pay Range Maximum:
$74,815.65

Posting End Date (if applicable):
June 9, 2023

Applicants must be legally entitled to work in Canada.

  • Billing Administrator

    5 days ago

    Ottawa, Canada Ainsworth Inc. Full time

    If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a subsidiary of GDI, team today! Position Summary: Reporting to the Operations Manager, the Billing Administrator is required to process all...

  • Billing Administrator

    4 days ago

    Ottawa, Canada Ainsworth Inc. Full time

    If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a subsidiary of GDI, team today! Position Summary: Reporting to the Operations Manager, the Billing Administrator is required to process all...

  • Billing Administrator

    4 days ago

    Ottawa, Canada Ainsworth Inc. Full time

    If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a subsidiary of GDI, team today! Position Summary: Reporting to the Operations Manager, the Billing Administrator is required to process all...

  • Billing Administrator

    4 days ago

    Ottawa, ON, Canada Ainsworth Inc. Full time

    If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a subsidiary of GDI, team today! Position Summary: Reporting to the Operations Manager, the Billing Administrator is required to process...

  • Billing Specialist

    1 month ago

    Ottawa, Canada Hollingsgate Workforce solutions Full time

    **Job Title: Accounting Billing Specialist** **Location: Ottawa, ON - Full-time, Onsite** **Company Overview** Join a leading technology firm based in Ottawa, renowned for delivering top-tier managed IT services and solutions. We are committed to innovation, customer satisfaction, and employee growth. As part of our expansion, we are looking to strengthen...

  • Billing Specialist

    1 week ago

    Ottawa, Canada Hollingsgate Inc. Full time

    Job Title: Accounting Billing SpecialistLocation: Ottawa, ON - Full-time, OnsiteCompany OverviewJoin a leading technology firm based in Ottawa, renowned for delivering top-tier managed IT services and solutions. We are committed to innovation, customer satisfaction, and employee growth. As part of our expansion, we are looking to strengthen our finance team...

  • Billing Specialist

    1 week ago

    Ottawa, Canada Hollingsgate Inc. Full time

    Job Title: Accounting Billing SpecialistLocation: Ottawa, ON - Full-time, OnsiteCompany OverviewJoin a leading technology firm based in Ottawa, renowned for delivering top-tier managed IT services and solutions. We are committed to innovation, customer satisfaction, and employee growth. As part of our expansion, we are looking to strengthen our finance team...

  • Billing Specialist

    1 week ago

    Ottawa, Canada Hollingsgate Inc. Full time

    Job Title: Accounting Billing SpecialistLocation: Ottawa, ON - Full-time, OnsiteCompany OverviewJoin a leading technology firm based in Ottawa, renowned for delivering top-tier managed IT services and solutions. We are committed to innovation, customer satisfaction, and employee growth. As part of our expansion, we are looking to strengthen our finance team...

  • Billing Specialist

    7 days ago

    Ottawa, Canada Hollingsgate Inc. Full time

    Job Title: Accounting Billing SpecialistLocation: Ottawa, ON - Full-time, OnsiteCompany OverviewJoin a leading technology firm based in Ottawa, renowned for delivering top-tier managed IT services and solutions. We are committed to innovation, customer satisfaction, and employee growth. As part of our expansion, we are looking to strengthen our finance team...

  • Billing Specialist

    6 days ago

    Ottawa, ON, Canada Hollingsgate Inc. Full time

    Job Title: Accounting Billing Specialist Location: Ottawa, ON - Full-time, Onsite Company Overview Join a leading technology firm based in Ottawa, renowned for delivering top-tier managed IT services and solutions. We are committed to innovation, customer satisfaction, and employee growth. As part of our expansion, we are looking to strengthen our...

  • Billing Analyst

    1 month ago

    Ottawa, Canada Solink Full time

    **Billing Analyst** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A bit about the role...

  • Medical Billing Clerk

    1 hour ago

    Ottawa, ON, Canada Queensway Carleton Emergency Associates Full time

    EMPLOYER: Queensway Carleton Emergency Associates JOB DESCRIPTION: This is a highly independent position requiring a high degree of confidentiality and accuracy. This individual will work together with part-time Billing Clerk(s) is responsible for all aspects of the billing process for a group of Emergency Physicians. The key role of this position is...

  • Billing Specialist

    6 days ago

    Ottawa, ON, Canada Hollingsgate Inc. Full time

    Job Title: Accounting Billing Specialist Location: Ottawa, ON - Full-time, Onsite Join a leading technology firm based in Ottawa, renowned for delivering top-tier managed IT services and solutions. We are committed to innovation, customer satisfaction, and employee growth. As part of our expansion, we are looking to strengthen our finance team with a...

  • Optical Associate

    20 hours ago

    Ottawa, Canada FYidoctors Full time

    Optical Associate  If you have great retail customer service experience and are looking for your next role, we'd love to hear from you. Come and join us at our FYidoctors-Kilborn clinic as our newest Optical Associate and help us make an impact on the lives of our patients every day.  When you join FYidoctors, you'll see that this is more than just a...

  • Associate Veterinarian

    4 weeks ago

    Ottawa, Canada Billings Bridge Animal Hospital Full time

    Are you looking for a strong work-life balance, with no on-call or overnights? Billings Bridge Animal Hospital is seeking an enthusiastic Associate Veterinarian to join our dynamic 4 doctor practice. Nestled in the south of Ottawa, Billings Bridge Animal Hospital has been providing family focused veterinary care since 1986. Our devoted staff and loyal...

  • Billing Administration

    5 days ago

    Ottawa, Canada NAV Canada Full time

    Job Posting Title Billing Administration - Co-op (2 positions) Job Category Employee in Training/Student Language Requirements English / Anglais Posting Start Date 2023-03-02 Posting End Date 2023-03-16 Job Grade STU-1 Pay Range Commensurate with Experience / Selon l’expérience Job Summary We’re experts in navigating Canada’s skies....

  • Sales Associate and Clinic Assistant

    1 month ago

    Ottawa, Canada Laurier Optical Full time

    Our Billings Bridge location is looking for customer service champions. The role of Sales Associate and Clinic Assistant is focused on helping our customers with their vision care needs. Training will be provided. Previous vision care experience is not required. Duties include: - Booking patients for eye exams - Performing pre-tests of patients before an...

  • Clinical Psychologist/associate Psychologist

    4 weeks ago

    Ottawa, Canada Holistic wellness therapies Full time

    Holistic Wellness Therapies is looking for a clinical psychologist or associate psychologist to join a small team of clinician. We are a busy clinic looking to expand in the area of psychologists to accommodate our clients needs. This is an independent contractor position. - Be registered with CPO - Able to provide therapy services - The ability to provide...

  • Optical Associate

    20 hours ago

    Ottawa, Canada FYidoctors Full time

    If you have great retail customer service experience and are looking for your next role, we'd love to hear from you. Come and join us at our Westboro clinic as our newest Optical Associate and help us make an impact on the lives of our patients every day.  When you join FYidoctors, you'll see that this is more than just a job. We value our people and...

  • Optical Associate

    2 days ago

    Ottawa, Canada FYidoctors Full time

    Optical Associate  Why You Should Join Us:  We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 15 years from 30 locations to over 350.  We could not have gotten to...