Guest Service Agent/night Auditor

2 months ago

Brampton, Canada Home2 Suites by Hilton - Toronto Brampton Full time

Job Functions:

- Responsible for welcoming guests through check-in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and cancelling reservations and act as the main liaison between the guest and the hotel.
- Promptly and effectively, deal with guest complaints and request
- Reconciliation of the day’s transactions
- Performing the closing of the day in OnQ the PMS system at the hotel.
- Performs the completion of the Night Audit Check list and Ensures the Night Audit Functions are completed and all reports distributed in a timely Manner.
- Input financial reports for management and submit deliveries to guest’s rooms
- Security walks inside and outside of property.
- Provide support and solutions to guest concerns or situations and ensure follow-up action is taken.
- Follow all required hotel & company policies.
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Monitor the appearance, standards, and performance of the Front Office Team Members.
- Maintain good communication and working relationships with all hotel departments.
- Establish and build relationships with guests to ensure all service expectations are exceeded.
- Ensure & comply with company safety policies, procedures and guidelines.

**Requirements**:

- Available to work weekdays, weekends and flexible to work various shifts/days, nights based on business requirements.
- Excellent planning and organizing skills.
- Excellent leadership, interpersonal and communication skills.
- Ability multi-task and meet deadlines.
- Positive attitude - Ability to work under pressure
- Ability to work alone and work with all team members in a professional and courteous manner.
- Have previous experience as a Frond Desk or Night Auditor within a hotel industry.
- Professional, detail-oriented and works well in a fast-paced environment
- Hospitality Management diploma or degree preferred.
- OnQ experience and/or computer skills an asset.
- Be eligible to work within the Canada.

**Job Types**: Full-time, Permanent

Pay: $18.00-$18.50 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Morning shift
- Night shift
- On call
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Brampton, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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