Guest Services

3 weeks ago

Brampton, Canada Quality Inn and Suites Full time

Job description
The Guest Service Associate will provide a welcoming, efficient and genuine arrival and departure experience for guests creating an emotional connection, a positive first and lasting impression to reflect the Quality Inn and Suites hands on service culture. This position will strive for a remarkable customer service experience for each and every guest by understanding who our guests are and recognizing opportunities to exceed their expectations. Associates will be expected to demonstrate an understanding of Choice Rewards Loyalty Program and clearly communicate the Loyalty program. Associates are knowledgeable about hotel facilities, services and events including key brand programs where implemented in the hotel.
- **Languages***: English(required) and French(optional)
- **Education**: Hospitality/Tourism/Business degree would be considered a strong asset.
- **Job Type**: Part time
- Shift Timing : Night Audit (11 pm to 7 am), - AN Shift (3pm - 11pm), and AM Shift (7AM - 3PM)
- **Key Responsibilities**:

- Provide a high standard of customer service by efficiently and accurately dealing with all guest transactions.
- Registers guests using the ARRIVALS and DEPARTURES procedure and assigns rooms, accommodating special requests whenever possible.
- Thoroughly understands and adheres to proper credit and cash handling policies and procedures.
- Use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner.
- Acts as a host to our guests by searching out opportunities to go above and beyond, to wow the guest; drive customer loyalty by building emotional, individualized connections with customers; and anticipating needs and being proactive.
- Acknowledge all customers that enter the lobby area and greets guests first.
- Promote good will by being courteous, friendly, professional and helpful to guests and co-workers.
- Interprets guest needs and provides exceptional service.
- Actively seeks opportunities to make an emotional connection with the guest, far surpassing their expectations at every opportunity. This includes delivering requested room amenities to guest rooms as is requested.
- Provide reservation and rate information as required.
- Sell rooms to walk-in guests.
- Take reservations as promptly and efficiently as possible with the knowledge that phone reservations take priority over all other forms of sales and customer service inquiries.
- Check for special request, and prepare key packets if required.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Participates as a member of the Front Office Team by assisting in various Front Office and Hotel Operations.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and day rooms etc.
- Coordinates guest room maintenance work with the maintenance department
- Have a strong knowledge of hotel promotions and specials.
- Have a strong knowledge of the hotel and local area.
- Maintain strong organizational skills.
- All other duties as assigned by management.

**Additional Skills and Requirement**
- Required to work flexible hours including weekends and holidays.
- Must be able to stand for extended periods of time.
- Passionate about customer care.
- Excellent interpersonal and communication skills (written and verbal).
- Team Player

**Job Type**: Part-time

**Job Types**: Fixed term contract, Part-time
Part-time hours: 24 - 30 per week

**Salary**: From $15.00 per hour

Schedule:

- 8 hour shift

Work Location: One location

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