Guest Service Agent/night Auditor

4 months ago

Brampton, Canada Home2 Suites by Hilton, TorontoBrampton Full time

Job Functions:

- Responsible for welcoming guests through check-in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and cancelling reservations and act as the main liaison between the guest and the hotel.
- Promptly and effectively, deal with guest complaints and request
- Reconciliation of the day’s transactions
- Performing the closing of the day in OnQ the PMS system at the hotel.
- Performs the completion of the Night Audit Check list and Ensures the Night Audit Functions are completed and all reports distributed in a timely Manner.
- Input financial reports for management and submit deliveries to guest’s rooms
- Security walks inside and outside of property.
- Provide support and solutions to guest concerns or situations and ensure follow-up action is taken.
- Follow all required hotel & company policies.
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Monitor the appearance, standards, and performance of the Front Office Team Members.
- Maintain good communication and working relationships with all hotel departments.
- Establish and build relationships with guests to ensure all service expectations are exceeded.
- Ensure & comply with company safety policies, procedures and guidelines.

**Requirements**:

- Available to work weekdays, weekends and flexible to work various shifts/days, nights based on business requirements.
- Excellent planning and organizing skills.
- Excellent leadership, interpersonal and communication skills.
- Ability multi-task and meet deadlines.
- Positive attitude - Ability to work under pressure
- Ability to work alone and work with all team members in a professional and courteous manner.
- Have previous experience as a Frond Desk or Night Auditor within a hotel industry.
- Professional, detail-oriented and works well in a fast-paced environment
- Hospitality Management diploma or degree preferred.
- OnQ experience and/or computer skills an asset.
- Be eligible to work within the Canada.

**Job Types**: Full-time, Permanent

Pay: $17.50-$18.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Brampton, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

  • Guest Service Agent/night Auditor

    3 months ago

    Brampton, Canada Home2 Suites by Hilton - Toronto Brampton Full time

    Job Functions: - Responsible for welcoming guests through check-in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and cancelling reservations and act as the main liaison between the guest and the hotel. - Promptly and effectively, deal with guest complaints and request - Reconciliation of the day’s...

  • Front Desk Agent/night Auditor

    3 months ago

    Brampton, Canada Hyatt Place Toronto-Brampton Full time

    Job Position: Front Desk Agent/Night Auditor - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving...

  • Night Auditor

    3 months ago

    Brampton, Canada Home2 Suites Brampton Full time

    Summary: The Night Auditor completes guest registration, room assignments, blocking, check out, and accounting procedures. Provides efficient, gracious, and professional guest service. **Responsibilities**: - Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. - Perform all duties on the position...

  • Guest Service Agent/ Night Auditor

    4 months ago

    Brampton, Canada Hilton Garden Inn Hotel Full time

    Responsible for welcoming guests through check-in and out of the hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, and acting as a switchboard relief. - Answers the switchboard and all other related phone duties in a polite and professional manner. - Greet and welcome guests upon arrival in a...

  • Night Auditor

    3 months ago

    Brampton, Canada Courtyard by Marriott Brampton Full time

    **Job Summary** **Essential Functions**: Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, while listening attentively to understand requests. Provide friendly, efficient and hospitable service at the front desk. Provide efficient and friendly check in and check out service. Complete the registration...

  • Night Auditor

    3 months ago

    Brampton, Canada Hilton Garden Inn Home2 Suites Full time

    Responsible for welcoming guests through check-in and out of the hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, and acting as a switchboard relief. - Answers the switchboard and all other related phone duties in a polite and professional manner. - Greet and welcome guests upon arrival in a...

  • Night Auditor

    3 months ago

    Brampton, Canada Hilton Garden Inn Home2 Suites Full time

    Responsible for welcoming guests through check-in and out of the hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, and acting as a switchboard relief. - Answers the switchboard and all other related phone duties in a polite and professional manner. - Greet and welcome guests upon arrival in a...

  • Guest Service Agent

    3 months ago

    Brampton, Canada Courtyard by Marriott Brampton Full time

    **Job Summary** **Essential Functions**: Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, while listening attentively to understand requests. Provide friendly, efficient and hospitable service at the front desk. Provide efficient and friendly check in and check out service. Complete the registration...

  • Guest Services Agent

    3 months ago

    Brampton, Canada Hilton Garden Inn Brampton Home2 Suites Brampton Full time

    Guest Service Agent/Front Desk at Hilton Garden Inn Toronto/Brampton - Responsible for welcoming guests through check in and out of the hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations and acting as a switchboard relief. - Answers the switchboard and all other related phone duties in a polite and...

  • Night Auditor

    3 months ago

    Brampton, Canada Hilton Garden Inn Home2 Suites Full time

    Responsible for welcoming guests through check-in and out of the hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, and acting as a switchboard relief. - Answers the switchboard and all other related phone duties in a polite and professional manner. - Greet and welcome guests upon arrival in a...

  • Freight Auditor – Logistics industry

    1 month ago

    Brampton, Canada Drake International Full time

    Drake International is hiring Freight Auditor – Logistics industry for our client in the Brampton area. If you are looking for a joband have Freight Auditor – Logistics industryexperience, then this may be the perfect opportunity for you!WHAT WE OFFERLocation: Brampton, L7A 1K9 ONPay rate: $ 20/hr.Shifts: Nights – Monday to Friday – Mid...

  • Freight Auditor – Logistics industry

    2 days ago

    Brampton, Canada Drake International Full time

    Drake International is hiring Freight Auditor – Logistics industry for our client in the Brampton area. If you are looking for a joband have Freight Auditor – Logistics industryexperience, then this may be the perfect opportunity for you!WHAT WE OFFER :Location: Brampton, L7A 1K9 ONPay rate: $ 20/hr.Shifts: Nights – Monday to Friday – Mid...

  • Front Desk Associate

    4 months ago

    Brampton, Canada Quality Inn and Suites Full time

    The Guest Service Associate will provide a welcoming, efficient and genuine arrival and departure experience for guests creating an emotional connection, a positive first and lasting impression to reflect the Quality Inn and Suites hands on service culture. This position will strive for a remarkable customer service experience for each and every guest by...

  • Guest Service Agent

    3 months ago

    Brampton, Canada Hilton Garden Inn Home2 Suites Full time

    Responsible for welcoming guests through check-in and out of the hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, and acting as a switchboard relief. - Answers the switchboard and all other related phone duties in a polite and professional manner. - Greet and welcome guests upon arrival in a...

  • Guest Service Agent

    4 months ago

    Brampton, Canada Home2 Suites by Hilton - Toronto Brampton Full time

    Responsible for welcoming guests through check-in and out of the hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, and acting as a switchboard relief. - Answers the switchboard and all other related phone duties in a polite and professional manner. - Greet and welcome guests upon arrival in a...

  • Guest Service Agent

    3 months ago

    Brampton, Canada Hilton Garden Inn Brampton West Full time

    Responsible for welcoming guests through check-in and out of the hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, and acting as a switchboard relief. - Answers the switchboard and all other related phone duties in a polite and professional manner. - Greet and welcome guests upon arrival in a...

  • Supervisor - Guest Experience & Administration

    4 weeks ago

    Brampton, Canada DESTAWED Full time

    Company DescriptionDestawed, founded in 2016 by Aiksimar Singh and Amitt Saini, specializes in providing a modern experience for destination weddings. With a team of expert wedding consultants and travel agents, Destawed offers a full-service approach to managing destination weddings. Their history includes serving a diverse range of clients, including...

  • Night Crew Member

    4 months ago

    Brampton, Canada McDonald's Full time

    **Night Crew Member We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald...

  • Supervisor - Guest Experience & Administration

    4 weeks ago

    Brampton, Canada DESTAWED Full time

    Company DescriptionDestawed, founded in 2016 by Aiksimar Singh and Amitt Saini, specializes in providing a modern experience for destination weddings. With a team of expert wedding consultants and travel agents, Destawed offers a full-service approach to managing destination weddings. Their history includes serving a diverse range of clients, including...

  • Supervisor - Guest Experience & Administration

    4 weeks ago

    Brampton, Canada DESTAWED Full time

    Company DescriptionDestawed, founded in 2016 by Aiksimar Singh and Amitt Saini, specializes in providing a modern experience for destination weddings. With a team of expert wedding consultants and travel agents, Destawed offers a full-service approach to managing destination weddings. Their history includes serving a diverse range of clients, including...