Guest Services Agent

6 days ago

Brampton, Canada Hilton Garden Inn Brampton Home2 Suites Brampton Full time

Guest Service Agent/Front Desk at Hilton Garden Inn Toronto/Brampton
- Responsible for welcoming guests through check in and out of the hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations and acting as a switchboard relief.
- Answers the switchboard and all other related phone duties in a polite and professional manner.
- Greet and welcome guests upon arrival in a courteous and friendly manner.
- Answers all guest inquiries, complaints concerning the Hotel, its services, etc. in a polite and tactful manner.
- Provide guest security through effective key control and confidentiality.
- Telephone to be answered within 3 rings while complying with the Hilton Brand Standards.
- Ensure any guest messages or faxes are accurately logged and forwarded to the correct guest/department.
- Ensure all non-stop checkouts are processed and filed for delivery upon request of the guest.
- Correct any inaccuracies and discrepancies in any guests' accounts or profiles.
- Handle all guest inquiries/complaints in accordance with our Brand Standards.
- Updates Guest Accounts and presents checks to guests (exchanges currency and balance cash on a daily basis)
- Establish and develop long-term customer relationships providing value and profitability.
- Demonstrates knowledge of Hilton's property Management system (ONQ and PEP).
- Complies with and exceeds Brand Service Standards and guests' expectations.
- Know and understand the products and services offered by the Company and Hotel.
- Keep informed of all local attractions and events in the city keep informed of all hotel activities.
- Work with and assist all team members in a professional and courteous manner.
- Maintain personal appearance and hygiene in accordance with company policies.
- Perform other tasks and duties assigned by the hotel management.

Pay: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)
- Hotel & Accommodations: 1 year (required)

Work Location: In person

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