Customer Success Advocate

1 month ago

Vancouver, Canada Traction Rec Full time

**_*_**_This role can be done remotely from anywhere in Canada_**_*_**

We’re looking for a**Customer Success Advocate** to join our team and be part of our next stage of growth. As our Customer Success Advocate your top priority is to build strong and trusted relationships with our customers. You provide front line support to our customers and are the voice of the customer as we grow our business and evolve the product. You love all things Salesforce and will become an expert in recommending solutions to clients that work on the platform and as standard product features.

**Who we are**

At Traction Rec, community is at the heart of everything we do. We empower nonprofit organizations like YMCAs, Jewish Community Centers (JCCs), and Boys & Girls Clubs of America (BGCA) to strengthen their communities through great technology built on the Salesforce platform. By enabling these organizations to deliver their services more efficiently, we help them focus on creating meaningful connections and driving positive change where it matters most.

We believe that business is a powerful force for good. As part of this belief, we’ve committed to the **Pledge 1% for the Planet**, dedicating 1% of our time, product, profit, or equity to supporting environmental and community causes. This commitment reflects our dedication to creating a positive impact that extends beyond technology.

Our passion for community and innovation has earned us recognition, including:

- Salesforce Nonprofit Sales Partner of the Year and ISV Partner of the Year
- Globe & Mail's Top Growing Companies of 2024
- Deloitte's Technology Fast 50 winner
- Deloitte's Technology Fast 500 winner

At Traction Rec, we live our values**:Community, Authenticity, Impact, Fun, and Growth.** As a Living Wage Certified employer in British Columbia, we are dedicated to supporting not just the communities we serve but also the people who make it all happen—our team.

If you’re passionate about making a difference and want to join a company that puts community first, we’d love to have you on this journey with us. Together, let’s create stronger, healthier, and more connected communities.

**Skills**

Traction Rec'rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. Typically, we find that people are successful in this role when they have:

- Post-Secondary education in Computer Science, Business Administration or equivalent training/experience
- 3+ years of B2B customer facing / support experience, preferably in the technology sector
- Proven technical acumen and an ability to learn quickly
- Proven interpersonal skills including excellent written and verbal communication skills
- Proven collaboration and team building skills, with ability to work with all levels and roles of an organization effectively
- Ability to effectively manage relationships with customers, resolving issues and concerns
- Strong analytical skills and the ability to prioritize and triage a high volume of customer requests
- Experience with Salesforce configuration or custom development is a strong asset
- Salesforce Certifications (Admin, Consultant, and/or Developer) is a definite asset
- Experience working with nonprofits and community centers is a definite asset
- Education or Experience with GAAP Accounting procedures is a definite asset
- Bonus points if:

- You’ve worked in nonprofit, community centers.
- You've worked in the Salesforce ecosystem, or have Salesforce certifications.
- You’re a results oriented person who likes to roll up their sleeves to get things done.
- You’re energized by a fast-paced environment.
- You’re confined only by your imagination, not your job description.

**What You Will Be Doing**
- Responding to customer support cases based on severity and priority, including hosting client support calls to review and assist with critical issues
- Technical or business process problem solving to identify customer issues, defining solutions and providing clear communication on implementing fixes
- Hands on technical configuration for the purposes of troubleshooting and correcting customer issues in differing Salesforce environments
- Identifying common questions and issues from clients to create training materials and knowledge articles
- Building a strong relationship with clients and coordinating with them on upgrades and feature enhancements
- Train customers on existing and new product functionality
- Helps clients to drive user adoption of new technology
- Travel to clients (must be able to travel to Canada and US, without restriction)

**Compensation**

At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

The starting salary band for this role is $70,000-$75,000. Starting salaries will vary within this range based on experience, skill level, and internal equity related to the r

  • Customer Success Advocate

    7 months ago

    Vancouver, Canada Traction Rec Full time

    **_*_**_This role can be done remotely from anywhere in Canada_**_*_** We’re looking for a** **Customer Success Advocate** to join our team and be part of our next stage of growth. As our Customer Success Advocate your top priority is to build strong and trusted relationships with our customers. You provide front line support to our customers and are the...

  • Customer Success Advocate

    7 months ago

    Vancouver, Canada Traction Rec Full time

    **_*_**_This role can be done remotely from anywhere in Canada_**_*_** We’re looking for a** **Customer Success Advocate** to join our team and be part of our next stage of growth. As our Customer Success Advocate your top priority is to build strong and trusted relationships with our customers. You provide front line support to our customers and are the...

  • Customer Success Advocate

    7 months ago

    Vancouver, Canada Traction Rec Full time

    **_*_**_This role can be done remotely from anywhere in Canada_**_*_** We’re looking for a** **Customer Success Advocate** to join our team and be part of our next stage of growth. As our Customer Success Advocate your top priority is to build strong and trusted relationships with our customers. You provide front line support to our customers and are the...

  • Customer Success Advocate

    1 month ago

    Vancouver, Canada Traction Rec Full time

    **_*_**_This role can be done remotely from anywhere in Canada_**_*_** We’re looking for a**Customer Success Advocate** to join our team and be part of our next stage of growth. As our Customer Success Advocate your top priority is to build strong and trusted relationships with our customers. You provide front line support to our customers and are the...

  • Salesforce Advocate

    4 days ago

    Vancouver, British Columbia, Canada Traction Rec Full time

    Traction Rec is a pioneering Salesforce partner dedicated to empowering nonprofit organizations in Canada to leverage technology for positive change. As a Salesforce Advocate - Customer Success Expert, you will play a pivotal role in building strong relationships with our customers and providing exceptional support to help them maximize the potential of the...

  • Customer Success Coordinator

    2 months ago

    Vancouver, Canada Revive ERP Full time

    **Customer Success Coordinator** **Company**: Revive ERP, operating across Canada and the United States with customers throughout North America. **About Us**:Revive ERP is a leading, growing value-added reseller of Acumatica Cloud ERP, specializing in high-quality ERP solutions for engineering and construction clients. Our Customer Success team ensures a...

  • Customer Success Manager

    1 week ago

    Vancouver, Canada Clio Full time

    -Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are...

  • Customer Success Manager

    7 months ago

    Vancouver, Canada Clio Full time

    -Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: What your team does: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy...

  • Customer Success Specialist

    6 days ago

    Vancouver, Canada Stormboard Full time

    Our mission at Stormboard is to remove all barriers to turning ideas into actions, leading to outcomes that will change your world! Our team is united by shared values of creativity, passion, and learning. As a team member, Stormboard will amplify your career by taking on new challenges to following the lead of incredible mentors. We promise you will grow,...

  • Customer Success Manager

    2 weeks ago

    Vancouver, Canada Procurify Full time

    Procurify is the leading all-in-one spend management solution that helps mission-driven organizations deliver tracking, accountability, and end-to-end workflows for expenses and spending. It's our goal to unlock the financial potential of our customers so they can create a greater positive impact in society. We're looking for a Customer Success Manager to...

  • Manager, Customer Success

    7 months ago

    Vancouver, Canada VoPay International Inc. Full time

    **About VoPay International Inc.** VoPay is a leader in payment innovation, digitizing direct bank payments with speed and transparency. The VoPay Platform enhances how businesses initiate and accept financial transactions using a single, open API. At VoPay, we have one goal: to eliminate all payment inefficiencies, so businesses can focus on what they do...

  • Manager of Customer Success

    4 months ago

    Vancouver, Canada VoPay International Inc. Full time

    **About VoPay International Inc.** VoPay is a leader in payment innovation, digitizing direct bank payments with speed and transparency. The VoPay Platform enhances how businesses initiate and accept financial transactions using a single, open API. At VoPay, we have one goal: to eliminate all payment inefficiencies, so businesses can focus on what they do...

  • Enterprise Customer Success Manager

    1 week ago

    Vancouver, Canada Intiveo Full time

    **Enterprise Customer Success Manager**: We're looking for a Enterprise Customer Success Manager to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment. Reporting to the Manager, Customer Experience, you will strategically guide our Enterprise and...

  • Customer Success Manager

    3 months ago

    Vancouver, Canada Workfully Full time

    Are you passionate about helping customers succeed and driving their long-term growth? Do you thrive on solving complex challenges and building strong, trust-based relationships? Join our team and become an expert advisor to our customers, guiding them to leverage our innovative software tool that combines BIM, CAD, and VR to transform the construction...

  • Customer Success Specialist

    7 months ago

    Vancouver, Canada Lions Digital Studios Full time

    **About the company** Welcome to Lions Digital Studios (LDS) - Pioneering the Future of Online Education! At LDS, we're at the forefront of the digital learning revolution, partnering with the brightest entrepreneurs and educators to bring transformative educational experiences to life. Our core operations revolve around cutting-edge technologies,...

  • Customer Success Manager

    2 days ago

    Vancouver, Canada StoryTap Full time

    StoryTap is the leader in story-led video automation. Our platform lets brands easily produce and automatically share authentic video stories from customers or employees. Our patented technology lets brands create and share product reviews from customers, Q&A, testimonials and more. The end result? Stronger consumer relationships and measurable bottom-line...

  • Client Success Advocate

    2 weeks ago

    Vancouver, British Columbia, Canada West X Business Solutions Full time

    Our OpportunityWe are seeking a highly skilled Customer Success Manager to join our team at West X Business Solutions. As a Customer Success Manager, you will be responsible for managing customer inquiries and issues on behalf of our sales reps. Your goal will be to ensure customer satisfaction, retention, and loyalty.

  • Customer Success Manager

    7 months ago

    Vancouver, Canada Fobi AI Full time

    **About Fobi**: Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket, merchandise, food, and...

  • Customer Success Representative

    1 day ago

    Vancouver, Canada Routeware, Inc Full time

    Routeware is the industry leader in providing SAAS software solutions, integrated technologies including RFID, AI, video, hardware/software, and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations achieve a digital transformation that saves time and...

  • Customer Service Advocate for Vancouver

    1 month ago

    Vancouver, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    In beBee Professionals, we are seeking a skilled Customer Service Advocate to provide exceptional support to our customers in Vancouver, Canada.Role OverviewThis role involves handling customer inquiries and resolving issues via phone, email, and chat. You will also provide information about products and services, document customer interactions, and...