Customer Success Manager
2 months ago
Are you passionate about helping customers succeed and driving their long-term growth? Do you thrive on solving complex challenges and building strong, trust-based relationships? Join our team and become an expert advisor to our customers, guiding them to leverage our innovative software tool that combines BIM, CAD, and VR to transform the construction industry.
**Your Role**
As a Customer Success Manager, you will play a pivotal role in ensuring our customers achieve maximum value from our solutions. You’ll be responsible for onboarding new customers, nurturing relationships, and supporting them throughout their journey, both nationally and internationally. You’ll act as a trusted advisor and advocate, ensuring they stay engaged and satisfied for the long term.
Key responsibilities include:
- **Customer Onboarding**: Lead a seamless onboarding process to set customers up for success with our software.
- **Relationship Management**: Build and maintain strong, trust-based relationships with customers, ensuring their long-term engagement.
- **Value Optimization**: Proactively identify opportunities for customers to maximize the value they get from our solutions, providing guidance and best practices.
- **Customer Advocacy**: Serve as the voice of the customer, capturing feedback and insights to relay to product and development teams for continuous improvement.
- **Issue Resolution**: Collaborate with the support and development teams to address customer issues, escalating concerns to ensure timely and effective resolutions.
- **Metrics Ownership**: Own and track customer success metrics such as adoption, satisfaction, and retention across your client portfolio.
**What We’re Looking For**
- **Customer-Centric Mindset**: A passion for driving customer satisfaction and long-term success in a SaaS environment.
- **Technical Aptitude**: Comfortable learning and working with new technology; experience with BIM, CAD, VR, or similar construction software is a strong plus.
- **Stakeholder Management**: Proven ability to manage complex stakeholder landscapes with strong communication and interpersonal skills.
- **Problem-Solving**: Proactive in identifying and addressing customer challenges before they escalate.
- **Collaboration**: Team player who works effectively across departments, including development, product, and support teams.
**Global Mindset**: Fluent in English, with additional languages being a strong advantage.
Join us and help revolutionise the construction industry by delivering exceptional customer experiences with our cutting-edge solutions
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