Customer Success Manager

2 months ago


Vancouver, Canada Workfully Full time

Are you passionate about helping customers succeed and driving their long-term growth? Do you thrive on solving complex challenges and building strong, trust-based relationships? Join our team and become an expert advisor to our customers, guiding them to leverage our innovative software tool that combines BIM, CAD, and VR to transform the construction industry.

**Your Role**

As a Customer Success Manager, you will play a pivotal role in ensuring our customers achieve maximum value from our solutions. You’ll be responsible for onboarding new customers, nurturing relationships, and supporting them throughout their journey, both nationally and internationally. You’ll act as a trusted advisor and advocate, ensuring they stay engaged and satisfied for the long term.

Key responsibilities include:

- **Customer Onboarding**: Lead a seamless onboarding process to set customers up for success with our software.
- **Relationship Management**: Build and maintain strong, trust-based relationships with customers, ensuring their long-term engagement.
- **Value Optimization**: Proactively identify opportunities for customers to maximize the value they get from our solutions, providing guidance and best practices.
- **Customer Advocacy**: Serve as the voice of the customer, capturing feedback and insights to relay to product and development teams for continuous improvement.
- **Issue Resolution**: Collaborate with the support and development teams to address customer issues, escalating concerns to ensure timely and effective resolutions.
- **Metrics Ownership**: Own and track customer success metrics such as adoption, satisfaction, and retention across your client portfolio.

**What We’re Looking For**
- **Customer-Centric Mindset**: A passion for driving customer satisfaction and long-term success in a SaaS environment.
- **Technical Aptitude**: Comfortable learning and working with new technology; experience with BIM, CAD, VR, or similar construction software is a strong plus.
- **Stakeholder Management**: Proven ability to manage complex stakeholder landscapes with strong communication and interpersonal skills.
- **Problem-Solving**: Proactive in identifying and addressing customer challenges before they escalate.
- **Collaboration**: Team player who works effectively across departments, including development, product, and support teams.

**Global Mindset**: Fluent in English, with additional languages being a strong advantage.

Join us and help revolutionise the construction industry by delivering exceptional customer experiences with our cutting-edge solutions



  • Vancouver, Canada Absolute Software Full time

    **Who are you?** Reporting to the Director of Customer Success, as the Manager, Customer Success at Absolute, you are highly organized with excellent interpersonal skills and a passion for technology. You will provide leadership, mentorship and assistance to day-to-day operations. You will be responsible for leading a team of CSMs to drive customer loyalty...


  • Vancouver, Canada Fobi AI Full time

    **About Fobi**: Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket, merchandise, food, and...


  • Vancouver, Canada West X Business Solutions Full time

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...


  • Vancouver, Canada West X Business Solutions Full time €55,000 - €58,000

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...


  • Vancouver, Canada West X Business Solutions Full time

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...


  • Vancouver, Canada West X Business Solutions Full time

    Company Overview: We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...


  • Vancouver, Canada West X Business Solutions Full time

    **Company Overview**: We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...


  • Vancouver, Canada West X Business Solutions Full time

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...


  • Vancouver, Canada Ntirety Full time

    **COMPANY OVERVIEW**: When it comes to a cybersecurity crisis, the question is not if, but when it will happen - that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep...


  • Vancouver, Canada Clio Full time

    -Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: What your team does: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy...


  • Vancouver, Canada Kobalt Security Inc. Full time

    Customer Success Manager At Kobalt.io, our mission is to solve cyber security for SMBs at scale. We believe small businesses are the engine behind innovation and growth. Understanding the challenges that our customers have enables us to design and refine scalable cyber security services that support a secure path to growth. This is reflected in everything...


  • Vancouver, Canada veritree Full time

    About Us: veritree is an award-winning climate tech start-up based in Vancouver. Launched in 2021, our technology measures and verifies the impact of global restoration efforts from the ground-up. We are a small team on a big mission to plant 1 billion verified trees by 2030 with our community of businesses, planting organisations, and consumers who believe...


  • Vancouver, Canada VoPay International Inc. Full time

    **About VoPay International Inc.** VoPay is a leader in payment innovation, digitizing direct bank payments with speed and transparency. The VoPay Platform enhances how businesses initiate and accept financial transactions using a single, open API. At VoPay, we have one goal: to eliminate all payment inefficiencies, so businesses can focus on what they do...


  • Vancouver, Canada VoPay International Inc. Full time

    **About VoPay International Inc.** VoPay is a leader in payment innovation, digitizing direct bank payments with speed and transparency. The VoPay Platform enhances how businesses initiate and accept financial transactions using a single, open API. At VoPay, we have one goal: to eliminate all payment inefficiencies, so businesses can focus on what they do...


  • Vancouver, Canada Seequent Full time

    **The Company** Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all. We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need. Every day,...


  • Vancouver, Canada Wildpack Beverage Full time

    **Role: Customer Success Manager** **Location: Vancouver** **Reports to: Manager, Customer Success** **About Wildpack** Wildpack is a rapidly growing and established co-packaging and co-manufacturer with multi-site facilities for both non-alcoholic and alcoholic beverages. Wildpack produces and packages ready-to-drink beverages for a variety of brand...


  • Vancouver, Canada Pantheon Systems, Inc Full time

    **We are excited to announce our expansion to Vancouver, Canada. This is a rare opportunity for talented professionals to get in on the ground floor and play an instrumental role in shaping the future of our company. If you are driven by excellence, inspired by new challenges, and ready to be a part of a global success story, we invite you to be a key player...


  • Vancouver, Canada Siena AI Full time

    **About us**: At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across...


  • Vancouver, Canada Wildpack Beverage Full time

    **Role: Customer Success Manager** **Location: Vancouver** **Reports to: Director, Business Development & Customer Success** **About Wildpack** Wildpack is a rapidly growing and established co-packaging and co-manufacturer with multi-site facilities for both non-alcoholic and alcoholic beverages. Wildpack produces and packages ready-to-drink beverages...


  • Vancouver, Canada Wildpack Beverage Full time

    **Role: Customer Success Manager** **Location: Vancouver** **Reports to: Director, Business Development & Customer Success** **About Wildpack** Wildpack is a rapidly growing and established co-packaging and co-manufacturer with multi-site facilities for both non-alcoholic and alcoholic beverages. Wildpack produces and packages ready-to-drink beverages...