Customer Success Advocate

5 months ago

Vancouver, Canada Traction Rec Full time

**_*_**_This role can be done remotely from anywhere in Canada_**_*_**

We’re looking for a** **Customer Success Advocate** to join our team and be part of our next stage of growth. As our Customer Success Advocate your top priority is to build strong and trusted relationships with our customers. You provide front line support to our customers and are the voice of the customer as we grow our business and evolve the product. You love all things Salesforce and will become an expert in recommending solutions to clients that work on the platform and as standard product features.

**Who we are**

Traction Rec empowers customers with great technology. Built on the Salesforce platform, we enable YMCA’s, Jewish Community Centers (JCC’s), and Boys & Girls Clubs of America (BGCA) to deliver their services and achieve their missions. At the heart of Traction Rec is our desire to support non-profit community centers and the amazing good they do.

Traction Rec has been recognized by Salesforce as Nonprofit Sales Partner of the Year and ISV Partner of the Year. Traction Rec takes pride in the development of product and services, and building strong relationships with partners and customers.

At our core, we love community. We are looking for people who want to join an active group of engaged individuals who see business as more than just a vehicle to make money. We care about our people, wider community, and planet. We welcome you to experience a vibrant personal and professional journey by joining our diverse team.

**Skills**

Traction Rec'rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. Typically, we find that people are successful in this role when they have:

- Post-Secondary education in Computer Science, Business Administration or equivalent training/experience
- 3+ years of B2B customer facing / support experience, preferably in the technology sector
- Proven technical acumen and an ability to learn quickly
- Proven interpersonal skills including excellent written and verbal communication skills
- Proven collaboration and team building skills, with ability to work with all levels and roles of an organization effectively
- Ability to effectively manage relationships with customers, resolving issues and concerns
- Strong analytical skills and the ability to prioritize and triage a high volume of customer requests
- Experience with Salesforce configuration or custom development is a strong asset
- Salesforce Certifications (Admin, Consultant, and/or Developer) is a definite asset
- Experience working with nonprofits and community centers is a definite asset
- Education or Experience with GAAP Accounting procedures is a definite asset
- Bonus points if:

- You’ve worked in nonprofit, community centers.
- You've worked in the Salesforce ecosystem, or have Salesforce certifications.
- You’re a results oriented person who likes to roll up their sleeves to get things done.
- You’re energized by a fast-paced environment.
- You’re confined only by your imagination, not your job description.

**What You Will Be Doing**
- Responding to customer support cases based on severity and priority
- Technical or business process problem solving to identify customer issues, defining solutions and providing clear communication on implementing fixes
- Hands on technical configuration for the purposes of troubleshooting and correcting customer issues in differing Salesforce environments
- Identifying common questions and issues from clients to create training materials and knowledge articles
- Building a strong relationship with clients and coordinating with them on upgrades and feature enhancements
- Act as the voice of the customer within the Traction Rec team to ensure that pain points and high priority items are top of mind for new product releases
- Train customers on existing and new product functionality
- Helps clients to drive user adoption of new technology

**Compensation**

At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

The starting salary band for this role is $70,000-$75,000. Starting salaries will vary within this range based on experience and skill level.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

**If you’re interested, so are we Send your resume our way, and let's chat.**

Please note that employment is contingent on the successful completion of background and reference checks.

  • Customer Success Advocate

    5 months ago

    Vancouver, Canada Traction Rec Full time

    **_*_**_This role can be done remotely from anywhere in Canada_**_*_** We’re looking for a** **Customer Success Advocate** to join our team and be part of our next stage of growth. As our Customer Success Advocate your top priority is to build strong and trusted relationships with our customers. You provide front line support to our customers and are the...

  • Customer Success Advocate

    5 months ago

    Vancouver, Canada Traction Rec Full time

    **_*_**_This role can be done remotely from anywhere in Canada_**_*_** We’re looking for a** **Customer Success Advocate** to join our team and be part of our next stage of growth. As our Customer Success Advocate your top priority is to build strong and trusted relationships with our customers. You provide front line support to our customers and are the...

  • Customer Success Advocate

    5 months ago

    Vancouver, Canada Traction Rec Full time

    **_*_**_This role can be done remotely from anywhere in Canada_**_*_** We’re looking for a** **Customer Success Advocate** to join our team and be part of our next stage of growth. As our Customer Success Advocate your top priority is to build strong and trusted relationships with our customers. You provide front line support to our customers and are the...

  • Customer Success Advocate

    1 month ago

    Vancouver, British Columbia, Canada Collage HR Full time

    {"h3":{"text":"Customer Success Role"} Aimsio is a leading provider of comprehensive software solutions for businesses. As a dynamic B2B SaaS firm, we are seeking a dedicated Customer Success Partner to join our team. The successful candidate will serve as the primary point of contact for clients post-implementation, managing all aspects of the customer...

  • Customer Success Advocate

    1 month ago

    Vancouver, British Columbia, Canada Collage HR Full time

    {"h3":{"text":"Customer Success Role"} Aimsio is a leading provider of comprehensive software solutions for businesses. As a dynamic B2B SaaS firm, we are seeking a dedicated Customer Success Partner to join our team. The successful candidate will serve as the primary point of contact for clients post-implementation, managing all aspects of the customer...

  • Customer Success Advocate

    4 weeks ago

    Vancouver, British Columbia, Canada Collage HR Full time

    {"h3":{"text":"Customer Success Role"} Aimsio is a leading provider of comprehensive software solutions for businesses. As a dynamic B2B SaaS firm, we are seeking a dedicated Customer Success Partner to join our team. The successful candidate will serve as the primary point of contact for clients post-implementation, managing all aspects of the customer...

  • Customer Success Advocate

    4 weeks ago

    Vancouver, British Columbia, Canada Collage HR Full time

    {"h3":{"text":"Customer Success Role"} Aimsio is a leading provider of comprehensive software solutions for businesses. As a dynamic B2B SaaS firm, we are seeking a dedicated Customer Success Partner to join our team. The successful candidate will serve as the primary point of contact for clients post-implementation, managing all aspects of the customer...

  • Customer Success Advocate

    4 weeks ago

    Vancouver, British Columbia, Canada Collage HR Full time

    Customer Success PartnerAt Aimsio, we're revolutionizing the way heavy industrial companies enhance revenue from field operations. We're seeking a dedicated Customer Success Partner to join our team and foster long-term, mutually beneficial partnerships with our clients.Key Responsibilities:Serve as the primary point of contact for clients...

  • Customer Success Advocate

    3 weeks ago

    Vancouver, British Columbia, Canada Collage HR Full time

    About the RoleAimsio is seeking a skilled Customer Success Partner to join our team. This role will be responsible for managing client relationships, driving adoption of our platform, and identifying opportunities for growth.Key ResponsibilitiesDevelop and maintain strong relationships with clients to ensure their success with our platformDrive client...

  • Customer Success Advocate

    4 weeks ago

    Vancouver, British Columbia, Canada Strutta Full time

    Position OverviewWe are seeking a highly skilled Customer Success Specialist to join our team at Strutta, a leading DIY Social Media Contests & Sweepstakes platform based in Vancouver.The ideal candidate will have 3-5 years of experience in a support capacity, with a strong background in problem-solving and excellent communication skills. They will be...

  • Customer Success Advocate

    3 weeks ago

    Vancouver, British Columbia, Canada Zen Educate Full time

    About Zen Educate: We're a technology company that's changing the world of education recruitment. Our mission is to make a positive impact on the education system by leveraging technology to match schools with temporary teaching staff. We want students to have access to the best education possible, and we're passionate about learning and development.What...

  • Customer Success Advocate

    3 weeks ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    Customer Onboarding SpecialistWe are seeking a highly skilled Customer Onboarding Specialist to join our team at beBee Professionals. The successful candidate will be responsible for delivering a seamless onboarding experience, ensuring customer satisfaction, and driving business growth.Key ResponsibilitiesDevelop and implement effective onboarding...

  • Customer Success Coordinator

    3 days ago

    Vancouver, Canada Revive ERP Full time

    **Customer Success Coordinator** **Company**: Revive ERP, operating across Canada and the United States with customers throughout North America. **About Us**:Revive ERP is a leading, growing value-added reseller of Acumatica Cloud ERP, specializing in high-quality ERP solutions for engineering and construction clients. Our Customer Success team ensures a...

  • Customer Success Manager

    5 months ago

    Vancouver, Canada Clio Full time

    -Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: What your team does: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy...

  • Customer Success Advocate

    4 weeks ago

    Vancouver, British Columbia, Canada UniUni Logistics Full time

    About UniUni LogisticsUniUni Logistics is a leading provider of last-mile logistics solutions in North America, delivering tens of millions of parcels annually across Canada and the United States. Founded in 2019, our company has established itself as a tech-driven innovator in the industry, leveraging crowdsourcing and data analytics to offer fast,...

  • Customer Success Advocate

    7 days ago

    Vancouver, British Columbia, Canada UniUni Logistics Full time

    About UniUni LogisticsWe're a North American leader in last-mile logistics, delivering tens of millions of parcels annually across Canada and the United States.Our tech-driven innovation and crowdsourcing delivery model offer fast, economical, and reliable services to local, national, and international e-commerce clients.We value lateral moves as much as...

  • Manager of Customer Success

    2 months ago

    Vancouver, Canada VoPay International Inc. Full time

    **About VoPay International Inc.** VoPay is a leader in payment innovation, digitizing direct bank payments with speed and transparency. The VoPay Platform enhances how businesses initiate and accept financial transactions using a single, open API. At VoPay, we have one goal: to eliminate all payment inefficiencies, so businesses can focus on what they do...

  • Manager, Customer Success

    5 months ago

    Vancouver, Canada VoPay International Inc. Full time

    **About VoPay International Inc.** VoPay is a leader in payment innovation, digitizing direct bank payments with speed and transparency. The VoPay Platform enhances how businesses initiate and accept financial transactions using a single, open API. At VoPay, we have one goal: to eliminate all payment inefficiencies, so businesses can focus on what they do...

  • Customer Success Manager

    4 weeks ago

    Vancouver, Canada Workfully Full time

    Are you passionate about helping customers succeed and driving their long-term growth? Do you thrive on solving complex challenges and building strong, trust-based relationships? Join our team and become an expert advisor to our customers, guiding them to leverage our innovative software tool that combines BIM, CAD, and VR to transform the construction...

  • Customer Success Specialist

    5 months ago

    Vancouver, Canada Lions Digital Studios Full time

    **About the company** Welcome to Lions Digital Studios (LDS) - Pioneering the Future of Online Education! At LDS, we're at the forefront of the digital learning revolution, partnering with the brightest entrepreneurs and educators to bring transformative educational experiences to life. Our core operations revolve around cutting-edge technologies,...