Transit Business Systems Coordinator

2 weeks ago

Oakville, Canada Town of Oakville Full time

**Job Details**:
Temporary Full-Time (CUPE 1329T)

**Duration**:
Approximately 18 months

**Reason for Temporary Vacancy**:
Leave of Absence

**Posting Status**:
Open to all current Town of Oakville employees and external applicants

Reporting to the Manager of Planning & Administrative Services, this position is responsible to support established and proposed transit business systems and software including fare payment systems (PRESTO), ITS - Intelligent Transportation Systems (Clever Devices), scheduling software (for both conventional and On Demand/Specialized), on board surveillance systems, control center monitoring wall, training simulator and other/future technology systems in order to ensure the effective management, utilization and stewardship of all systems. In addition, the position assists with analysis and process modelling for those systems.

**Responsibilities**:
**Management of Application Software, Equipment and Business Systems**:

- Continuously reviews practices for improvements and keeps abreast of developments and emerging trends to determine the future strategic direction of Oakville Transit business systems.
- Develop appropriate system use guidelines, technical documentation, processes and methodologies.
- Manage and coordinate vendor relations related to all systems (upgrades, training, etc.)

**Day to Day Application Support Operations**:

- Work closely (in garage, on bus, in office) with the Transit Electronics Technician for day to day support issues of system components and related bus hardware.

**Management of Acceptance Testing**:

- Coordinate acceptance testing with representatives from various departments and Oakville Transit for all system upgrades, enhancements and modifications.
- Participate in the creation and execution of test scripts, data exports, data log reviews.

**Coordination and Delivery of Application Training**:

- Development of training plans for staff and identified stakeholder groups for new systems.
- Production and maintenance of training manuals and related documentation for new systems.

**Management of Report & Data Requests**:

- Coordinate report & data requests. Assist users with report specifications, layout and design. Provide support to integrate and manage data used for reporting and analysis.
- Works alongside the Data Analyst to automate/generate system performance reports (business systems/Operating statistics) data based decision making.

**Qualifications**:

- Degree/diploma in Computer Science/Computer Technology or equivalent; with an emphasis on business process an asset.
- Minimum 5 years related experience, preferably in the Transit industry; municipal experience would be an asset.
- Must have excellent command of the English language, written and oral, coupled with strong presentation skills.
- Highly developed interpersonal skills with demonstrated ability to interact and communicate effectively with internal and external stakeholders in order to provide excellent customer service.
- Must possess strong analytical and problem solving skills to identify opportunities and resolve issues.
- Proven ability to work independently, but also to be able to work effectively within a team and manage multiple tasks with varying schedules.
- Must possess a valid Ontario Class "G" Driver's License and have access to a vehicle for use to attend various events sites.

**Please note the position will be in office for the first six months, but a hybrid work model may be available following the training period.**

**Applications for this position must be submitted at **oakville.ca** in the employment section by no later than midnight on **May 27, 2024.**

**DATED**:May 16, 2024

**We thank all applicants and advise that only those selected for an interview will be contacted.

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