Supervisor, Sales and Services Representative

4 days ago

Oshawa, Canada Grainger Full time

**Work Location Type**:Onsite**

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Reporting to the Branch Operations Manager, the Onsite Supervisor, Sales & Service will work at the Customer Facility in the GTA providing day -to-day strategic leadership in building a high performing, engaged team who delivers service excellence, profitable sales growth, continuous improvement, to support Grainger Canada’s customer, Apotex, and the contractors on site.

**Principle Duties and Responsibilities**:

- Demonstrates, excels and leads front line team members in their understanding and commitment to the Grainger Principles.
- Supervise and lead the frontline SSR’s in day-to-day operations to drive an exceptional customer experience
- Supervise and manage team, including recruiting, training, motivating, and conducting the performance excellence program
- Work with the SSR team with the preparation of customer quotes, contracts, and advise on pricing strategies
- Monitor team member productivity and motivate team to reach company goals and objectives
- Completion of safety observations with team members
- Ensure compliance to the EHS plans and policies at site
- Ensure compliance of workforce with provincial regulations, codes and approved Grainger Canada operating practices

**Business Leadership**:

- Monitor productivity to ensure team members are achieving operational KPI’s
- Participate in cadence of virtual and in-person meetings with Apotex site level business units to manage overall performance of the program
- Work directly with Apotex on requirements within respective area (IE product additions to stores, New vending/VMI opportunities)
- Engage Branch and Program Manager for support on larger initiatives with Apotex BU
- Work with GCAN Manufacturer Partners to coordinate store visits with intentions of providing hands on product knowledge and training sessions with frontline team and |or customer technicians
- Liaise with national scanning and build center teams
- Implement KeepStock solutions and provide ongoing support for customers and SSRs
- Work with Branch Operations Manager to observe all aspects of the customer’s operations looking for opportunities to right-size solutions and improve ROI
- May participate in Continuous Improvement (CI) Team meetings and CI on-site initiatives as required
- Answer customer concerns with pricing, procurement, delivery, and product promoting Private Brands, NTS and eCommerce channels whenever possible
- Maintain a well-rounded knowledge of products sold and transacting channels
- Promote Company products and services to customers and provide substitutions where required
- Contribute to the preparation/execution of annual operating plan including profitable sales, gross margins, expenses and earnings
- Support Branch Operations Manager in leading the 5S process to clean and optimize the branch. Utilize company best practices
- Prepare reports on an as needed basis to provide information to Branch Operations Manager and provide management communication through Daily Service Meetings
- Maintain knowledge and ensure compliance of WHMIS, Transportation of Dangerous Goods Act, WCB/WSIB, and all related governing legislation Other duties and responsibilities as required for the position

**Preferred Education and Experience**:

- Completion of post-secondary education, preferably in business management or equivalent work experience
- Knowledge of industrial and/or safety products is preferred
- Proven experience of effective coaching, team building, recruitment, training and development of a team, coupled with a hands-on management approach
- Strong leadership qualities with good communication, customer service, and interpersonal skills
- Proven skills in time management and ability to priorities tasks within a fast-paced environment
- Proficient computer skills and aptitude
- Understanding of local customer and market dynamics and requirements would be considered an asset

**Rewards and Benefits**:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage

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