Sales Supervisor
5 months ago
About BonLook
BonLook offers an innovative sales experience and stylish products with high quality. Since its inception, the company's goal has been to make prescription eyewear accessible and a must-have fashion accessory with unparalleled value. Initially launched online, the company has 35 stores in Canada and over 350 employees. Today, BonLook defines itself as the ultimate destination for a wardrobe of trendy frames, designed and created in Montreal.
Why BonLook ?
- Participate in the success of a Canadian company founded by entrepreneurs who saw the potential to develop an entire industry.
- Evolve in a company whose products are conceived and designed in Montreal in a head office located in the heart of the Saint-Henri district on the banks of the Lachine Canal.
- Work in a company whose organizational values are applied daily: joy, excellence, innovation and transparency.
- Participate in a culture of diversity and inclusion in all areas of the company.
- Develop professionally by having access to training on optics via our internal platform and the coaching of our optician trainers.
- Access to a competitive total compensation package and a generous employee discount for you, your family and your friends.
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Position
The supervisor leads the team on the floor and supports the management team in their efforts to exceed sales targets. They communicate authentically with stylists to ensure a good understanding of key actions.
**Responsibilities**:
- Provide first class customer service and lead by example on the floor
- Ensure that all team members correctly represent the brand image and serve customers in a professional manner
- Encourage and maintain focus on sales techniques
- Provide on the spot coaching and support to stylists and partner with Store Manager for long term goals
- Meet sales goals
- Provide support and constructive feedback
- Support the Store Manager in Team management
- Create social media content
- Sometimes open and close the store
- Follow up and manage customer requests
- Ensure correct in-store delivery process
- Manage in-store appointments
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**Qualifications**:
- Flexible availabilities (days, evenings and weekends)
- Customer service and sales experience
- Excellent communication skills
- Management experience 1 year or relevant experience in supervision
- Demonstrates a creative approach towards customers, management and complex situations
- Demonstrates leadership and is a team player
- Offers courteous and professional customer service
- Ability to adapt and learn quickly
- Ability to prioritize emergencies in daily tasks
- Dynamism and professionalism
- Ability to work alone and within a team
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Work conditions
- Permanent full-time and permanent part-time position
- Must be available days, evenings and weekends
- Group insurance, including medical and dental insurance, and VRSP available to all full-time employees
- Retail employees receive one complimentary pair of glasses, and corporate discount on glasses for future purchase and for their family and friends.
- We offer a full training to help you make the best choices for our customers
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