IT Systems Analyst
3 weeks ago
Ready to shape the future of fun?
At Vortex, we have been bringing communities, businesses, and families together with innovative aquatic structures since 1995. We are proud to have created 8000 custom installations spanning 50 counties and 5 continents Vortex creates precious memories for thousands of families around the world every day.
If you want an exciting career in an environment that values innovation and collaboration, we’d love to hear from you. We welcome all applicants and are committed to diversity, equity and ensuring everyone is empowered to succeed.
The IT Systems Analyst will leverage our ERP (Microsoft Dynamics 365 Business Central) to optimize processes, enhance system efficiency, and improve information sharing. They will analyze, support, and enhance existing Vortex systems while contributing to new solutions aligned with company strategy.
Collaborating with business leaders and end-users, they will define requirements, ensuring our ERP platforms meet operational needs, and support development, maintenance, testing, and integration for seamless functionality across teams.
**Responsibilities**:
- Analyze and optimize business systems to align with company goals.
- Collaborate with stakeholders to define requirements and acceptance criteria.
- Identify ERP gaps and drive continuous improvement.
- Act as a liaison between business, technical teams, and consultants.
- Oversee ERP upgrades, ensuring smooth deployment and mínimal disruption.
- Track project progress, resolve issues, and recommend corrective actions.
- Facilitate requirement reviews, approvals, and stakeholder signoffs.
- Develop user documentation and conduct training for system adoption.
- Provide ERP support, troubleshoot issues, and enhance system usability.
- Supervise external consultants for project implementation.
- Assess project feasibility, budget, and resource allocation.
- Improve technical business processes using industry best practices.
- Stay updated on Microsoft Dynamics 365 and recommend enhancements.
Skills & Competencies
- Strong business analysis skills, translating needs into system requirements.
- Proven expertise in gap analysis, requirements gathering, and process mapping.
- Hands-on experience implementing, configuring, and optimizing ERP systems (preferably Business Central).
- Ability to manage multiple projects in a fast-paced environment with keen attention to detail.
- Strong stakeholder management, influencing decisions and driving alignment.
- Skilled in leading projects & resolving incidents with internal and external teams.
- Excellent collaboration, problem-solving, and interpersonal skills.
- Clear and concise written & verbal communication for complex topics.
- Strong documentation skills, including functional specs and user guides.
- Basic knowledge of software architecture and integrations.
- Knowledge of Microsoft Dynamics 365 CRM is a plus
Experience & Training
- Bachelor’s degree in business administration, Information Systems, Computer Science, or a related field.
- 3-5 years of experience as a Business Systems Analyst, ERP Implementation Specialist, or in a similar role.
- Hands-on experience with Microsoft Dynamics 365 Business Central (required).
- Proficiency in Microsoft Power Platform (Power BI, Power Automate, and Power Apps) for reporting, automation, and workflow enhancements.
- Experience with SQL and data analytics for querying, reporting, and system optimization.
- Certifications in Business Analysis (CBAP, PMI-PBA, or equivalent) are a plus.
- ITIL 4 Foundation certification is a plus for process optimization and IT service management.
- Experience in manufacturing environments (preferably discrete manufacturing) is a plus.
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