Warranty Coordinator, O&m

3 weeks ago


Guelph, Canada Canadian Solar Full time

**Position Title**:O&M **Warranty Coordinator**:
**Department: Operations & Maintenance**

**Reports To**:Senior O&M Manager, USA****:
**Location: Remote (Canada) or Guelph Ontario**

**Description**:
**Responsibilities**:

- Manage, track, and report on all warranty claims generated by site teams.
- Use our CMMS software to create, update, facilitate, and execute warranty claims.
- Communicate with all 3rd party stakeholders and OEM providers about the details of the warranty.
- Maintain a high level of customer satisfaction with all warranty claims.
- Work with internal teams to drive the warranty claim to resolution and ensure warranty claims are resolved in a timely manner.
- Identify areas for process improvement to streamline the warranty claims process.
- Liaise with O&M vendors, internal Canadian Solar support departments such as the Operation Control Center (OCC) and Analytics team, as well as the O&M Field Technicians & Engineers to gather all required and pertinent information on warranty claims.
- Coordinate site maintenance schedules with respect to warranty claim resolution needs.
- Process Work Orders and Warranty Claims and all other documents related to workflow and record-keeping in the O&M department within our CMMS system.
- Understanding of Equipment Warranties and CSOM’s responsibilities to meet the contract requirements with respect to warranty management.
- Complete other duties and projects as assigned.

**Qualifications and Experience**:

- Engineering Technologist/Technician diploma or bachelor’s degree in a related technical discipline from a college or university preferred.
- 0-3 years in a technical or administrative setting (Co-op and/or internship experience okay).
- Strong work ethic, positive team attitude, and the ability to multitask in a fast-paced environment.
- Good written and verbal communication skills.
- Accuracy and attention to detail is a necessity.
- Ability to establish and maintain effective working relationships internally and externally with field staff, management, owners, and vendors.
- Proficient in CMMS software.
- Ability to manage multiple project warranties.
- Demonstrated independent thinking, initiative, and creativity.
- Ability to function successfully both independently and within a team.
- Demonstrated professional appearance and conduct.
- Ability to work some flexible hours (evenings, weekends) as required.
- Occasional travel may be required.

**Note**:
The company reserves the right to change the duties and responsibilities of this position at its own discretion.

We are committed to ensuring accessibility for persons with disabilities by identifying, removing, and preventing barriers to promote the rights of all persons and to create an inclusive and accessible working environment.



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