Project Manager
1 month ago
Reporting to the Branch Manager, the Project Manager/Estimator will be responsible for managing all aspects of the project including obtaining quotes from sub
- trades, budgets, final repair estimates, obtaining building permits, construction schedules and emergency management. They will work with in-house technicians and external sub-trades to ensure project restoration is executed in a timely and efficient manner while maintaining integrity of estimate and Client Service Level Agreements. The Project Manager/Estimator will work closely with the organization to ensure feasibility and costing of projects are within company targets.
DUTIES & RESPONSIBILITIES
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.
Project Management
Attending various sites and prepare detailed scopes and estimates for insurance & non-insurance jobs received
Respond immediately to emergency insurance and non-insurance claims for losses and determine the cause of losses
Conduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the Service Level Agreement
Confirm deductibles with the client and obtain payment prior to starting repairs
Manage all components of projects while ensuring customer satisfaction through a timely restoration processes
Monitor and coordinate project activities with the insured individuals, clients, sub-trades and other consultants
Coordinate the daily activities of all project staff, construction trades and sub-contractors, and utilize corrective action steps to keep the project on time and within target gross margin
Assist in the resolution of change requests, unforeseen incidents/additional work and/or other issues
Ongoing monitoring of progress and costs on jobs, and provide regular progress reporting to clients
Review construction plans for compliance with all applicable codes, permit issuance and permit fees, regulations and ordinances that govern certain bodies of work, ie. plumbing, mechanical, electrical, structural, etc.
Perform periodic site inspections of projects both prior to, during, and upon completion of restoration to determine compliance with approved estimates
Prepare and maintain timely and accurate documentation, reports and other materials
Track and review sub-trade quotes, estimates, changes and requests for payment
Communications
Notify the Operations Manager with details of emergency work required on each project, including types and numbers of equipment, manpower and manpower hours, supplies, and accessibility to site
Establish effective onsite communications and progress reporting processes with sub-trades and clients
Proactive in response(s) to all insured individuals/client inquiries, concerns or complaints and resolve any issues as soon as possible
General
Attend scheduled production meetings
Participate in ‘on-call’ rotations
Keep management abreast of any concerns or opportunities
Attend industry events as required
Mediate and resolve disputes and code issues
Ensure compliance with health and safety and reporting requirements
Maintain professional conduct and appearance in all client facing activities
Ensure high standards of workmanship and efficiency
Establish positive rapport with clients when possible
Provide an exceptional level of service that exceeds the expectation of the client
Conduct all work in accordance with company safety policies
Adherence to all company workplace policies
Attend courses and seminars as required by management
Obtain certifications as required by management
Perform other duties as may be required
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Characteristic and Ability Requirements
Ability to read blueprints, schematics, field drawings and plans
A solid understanding of all construction trades and construction techniques
Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and time lines
Demonstrated success in project delivery and execution of project management methods
Strong management, delegation, planning and leadership skills
Highly effective negotiation, diplomatic and conflict resolutions skills
Excellent facilitation o
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