IT Technician

7 months ago

Calgary, Canada LAN Solutions Corp Full time

For more than 23 years, LAN Solutions has provided comprehensive IT services and support to businesses and non-profit organizations throughout Western Canada. Our clients count on us for reliable, stable, and secure technology solutions including cloud services, a 24/7 Service Desk, scheduled on-site support, strategic IT planning, and more. We believe everyone deserves professionally managed IT services, so we customize each solution to their specific budget and goals for growth. Above all else, we are **L*oyal, **A**ccountable, and **N*imble.

LAN Solutions continues to grow and is looking for the right person to join our dynamic team in Calgary.

Are you a “go-getter” with intermediate (4+ years) IT support? Are you eager to learn the ropes and make a difference in a fast-paced, customer service-focused, fun environment?

If so, we would love to hear from you about the role of Intermediate IT Technician at LAN Solutions.

**Responsibilities**:

- Provide technical support to end-users, including troubleshooting hardware, software, and network issues.
- Install, configure, and maintain computer systems, servers, and network devices.
- Respond to IT support tickets promptly and resolve issues efficiently.
- Perform routine maintenance tasks such as system updates, backups, and security checks.
- Assist in the implementation of IT projects and initiatives.
- Document IT processes, procedures, and configurations.
- Collaborate with other IT team members to optimize system performance and reliability.
- Stay up-to-date with the latest technologies and trends in the IT industry.

**Requirements**:

- Strong customer service, interpersonal and communication skills.
- A positive attitude and drive to succeed.
- A desire to provide impeccable remote and in-person support.
- The ability to work comfortably from home, office, or client locations.
- A diploma or degree relating to Information Technology.
- Intermediate, relevant employment experience: more than 4 years of industry experience is required.
- A firm understanding of computer networks (components, topology, etc.).
- Experience with Microsoft 365, including SharePoint and Teams.
- Capabilities in all facets of Windows Server administration.
- Knowledge of computer hardware and experience troubleshooting hardware failure.
- Experience with Apple products.
- Microsoft Azure experience will be beneficial.
- The ability to work in a team environment.
- A car and a valid driver's license.

We are eager to meet with qualified applicants looking to share their experiences with us. If you are ready to upgrade your career, share in our commitment to premium service delivery, and are ready to work in a dynamic company, please submit your resume for review.

Pay: $65,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call

Supplemental pay types:

- Overtime pay

**Experience**:

- IT support: 4 years (required)

Work Location: Hybrid remote in CALGARY, AB

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