Bilingual Client Service Representative- May 2023
1 month ago
ADP is hiring a
**Client Support Specialist**.
- Are you ready to join a company offering career advancement opportunities throughout your career journey?
- Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
- Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
**A little about ADP**:We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the
Ready to #MakeYourMark?
**WHAT YOU'LL DO**:Responsibilities
**What you can expect on a typical day**:
**Be a Trusted Advisor and Problem Solver. **You will work independently or as a team as a consultant servicing ADP's products/technology. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.
**Educate and Provide Recommendations. **You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
**Organize.** You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
**TO SUCCEED IN THIS ROLE***: Required Qualifications
- You can work overtime hours during peak seasons.
- A strong focus on client satisfaction
What's more important is having the skills to do the job. Other acceptable experiences could include:
- Bachelor's degree
- Military experience where skills including teamwork, resilience, negotiation, trust-building, and a "never lose" mentality will help you build team and client relationships, identify solutions, and achieve success.
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:
- **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- **Belong **by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
- **Grow your career **in an agile, fast-paced environment with plenty of opportunities to progress.
- **Continuously learn **through ongoing training, development, and mentorship opportunities.
- **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- **Focus on your mental health and well-being.**We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- **Join a company committed to giving back **and generating a lasting, positive impactupon the communities in which we work and live.
- **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care
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