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Csr (Customer Service Representative)

3 months ago

Woodstock, Canada Variety World Full time

Responsibilities:

- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products and services to customers when appropriate
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Perform data entry and maintain accurate customer records
- Analyze customer feedback and provide suggestions for improvement to management

**Requirements**:

- Fluent in both English and Spanish (bilingual)
- Excellent communication skills, both written and verbal
- Strong customer service skills with the ability to handle difficult situations professionally
- Proficient in data entry and computer skills
- Previous experience in sales or customer service is preferred
- Ability to multitask and prioritize tasks effectively
- Must be detail-oriented and have strong problem-solving skills
- Must be able to work well in a team environment

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Job Type**: Part-time

**Salary**: From $16.55 per hour

Expected hours: 10 - 20 per week

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Woodstock, ON N4S 1B8 (required)

Ability to Relocate:

- Woodstock, ON N4S 1B8: Relocate before starting work (required)

Work Location: In person

Expected start date: 2023-11-22