Collections Agent/representative, Credit Maxx

6 months ago


Saskatoon, Canada FFUN Group Full time

**Collections Agent/Representative, Credit Maxx**
**Work Location: Saskatoon, SK**

**Why FFUN**
- Competitive Pay $45,000-$60,000/year based on experience.
- Employee Discount - Get excited with exclusive discounts, not just on vehicles, but also on service, repairs and parts.
- Training & Development
- Buckle up for an exciting ride Joining us is like stepping onto a rocket ship of learning opportunities in a turbo-charged industry.
- Corporate Gym Membership Rates - Get your fitness on with corporate gym membership rates that won't break the bank. Flex those muscles, both at work and at the gym.
- Health & Dental
- Stay healthy and smile bright with our comprehensive health and dental plans. We've got you covered inside and out.
- Giving Back - From Hospital Foundations to local sports teams, we want everyone to have a little more FFUN in their lives.
- Group Retirement Savings Plan - Employer-Employee matched contributions because we care about your future financial security.

**The Nitty-Gritty of What you’ll be doing**:

- Assist customers with changes to their accounts and maintain accurate records.
- Facilitate win/win outcomes for customers who have become past-due. Address all credit related complaints and come up with solutions.
- Resolve product, service and repayment issues by clarifying, investigating, explaining, documenting and following-up on actions taken.
- Liaise with collection agencies regarding proposals, settlements and litigation; follow up to provide additional account details or obtain status updates.
- Keep up to date on collections rules regarding consumer rights (i.e.: bankruptcy CCAA, and other options for creditor protection.
- Develop and maintain relationships with Operations, Finance, Corporate Adjudication and Sales advising them of customer situations when required.
- Review reports with Supervisor and Management to ensure outstanding balances are being investigated.

**A great attitude will get you 90% there, for the rest, we're looking for**:

- Three years of collections, lending, adjudication experience in consumer lending environment (financial/auto lending) preferred.
- Satisfaction in achieving a high degree of accuracy within a fast-paced environment.
- Proficiency with lending software and Microsoft tools (Excel, Word, and Outlook).
- Strong problem solving, negotiating skills, customer service skills.
- Analytical and logical to identify and evaluate risks.
- Uses an “outside the box” approach to solve problems
- Commitment to providing ‘Raving Fan’ customer service.

**What it's really like to work here.**

The FFUN Group is Canada’s fastest-growing motor and recreational group retailer with over 30 locations throughout Saskatchewan, Manitoba and Ontario. We bring FFUN to life and are fueled by amazing people, representing all your favourite brands of automotive and recreational vehicles. At FFUN we recognize that life is short and that it goes by in the blink of an eye. We can help people make the most of their lives by having fun at any age.

We are defined by our core values:
Driven to Grow

Team Player

FFUN Attitude

Down to Earth



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