Call Center Agent

3 weeks ago


Toronto, Canada Maatco Ltd Full time

We are seeking a motivated Call Center Representative to join our team.As a Call Center Agent, you will be the primary point of contact for our customers. Your role will involve handling customer inquiries, providing information about our products and services, and resolving any issues efficiently and professionally. You will play a key role in ensuring customer satisfaction and loyalty.

**Responsibilities**:

- Handle inbound and outbound calls in a professional manner
- Provide exceptional customer service to all callers
- Up sell products or services to customers as needed
- Analyse customer needs and offer appropriate solutions
- Maintain accurate records of interactions with customers

**Skills**:

- Previous experience in a call center or customer service role is preferred
- Strong phone etiquette and communication skills
- Ability to up sell products or services effectively
- Ability to work under pressure in a fast-paced environment.
- Sales experience is beneficial

Pay: From $40,655.00 per year

**Benefits**:

- On-site parking
- Paid time off

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M5V 1Z4: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 2024-06-05


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