Technical Customer Support Representative

2 weeks ago


Burnaby, Canada ClearDent Full time

**About ClearDent**

ClearDent builds software and digital tools to help dentists manage all areas of their practice, letting them focus on providing great oral care. For over 20 years, we’ve been an industry leader in streamlining and elevating oral healthcare for patients and doctors alike. As we begin to offer cloud solutions to clinics, hospitals, and operating theatres, we’re looking for flexible and creative talent to join our team and modernize dental offices across North America.

**About the Role**

**Responsibilities**
- Provide best-in-class support to our customers by engaging the customer with enthusiasm and care
- Act as the first point of contact for the customer
- Perform general troubleshooting to identify root cause of issues and provide resolution
- Escalate the case to the appropriate Customer Support members as necessary
- Document all actions taken in appropriate systems and with sufficient details
- Handle multiple customer service queues
- Continuously develop and improve knowledge of all ClearDent products
- Other duties and projects assigned by the Customer Support Lead

**Key Qualifications**
- Proficiency in both verbal and written English
- Excellent problem-solving skills
- Proficiency in Microsoft Windows Workstation / Servers and Microsoft Office 365
- Certificate or degree in Computer Information Systems or 2 years equivalent experience
- Knowledge or experience in the dental industry is an asset
- Experience with Microsoft SQL Server, Salesforce CRM, JIRA, and Confluence is desired
- Stand by our company values: Community, Creativity, and Courage.

**What We Offer**
- Competitive compensation
- Excellent benefits focused on your health, dental, and career development
- Hybrid work option
- Opportunities to give back through social initiatives, volunteering, and community building



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