Technical Customer Support Representative
3 weeks ago
**Job Summary**
ClearDent is a dental practice management software company. We provide industry-certified technology and digital tools to dentists that streamline processes and practice operations, enabling them to focus on patient care. At ClearDent, we operate to elevate oral healthcare technology for the well-being of all patients.
ClearDent is seeking a Customer Support Representative to be the first point of contact to resolve customer inquiries. This role is responsible for providing solutions to the customers and escalating the issue to the appropriate department if needed.
We offer a flexible work environment and allow you to choose a remote work location anywhere in Canada. If you prefer an office environment, we have that too Our headquarter is located in the Burnaby, British Columbia area and is always open to those who want to spend the day working and collaborating.
Please note, this is a two years mat leave coverage position.
**Why Work With Us?**
- Competitive compensation package
- Excellent health & dental benefits
- Growth and career development opportunities
- A flexible, fun environment that promotes healthy work-life balance
- Work with a young, energetic team of professionals who are top in their field.
- Remote work option anywhere in Canada
**The Role**
- Provide best-in-class support to our customers
- Continuously develop and improve knowledge of all ClearDent
- s products
- Act as the first point of contact in resolving customers’ problems
- Document issues received
- Escalate the case to the appropriate Customer Support members as necessary
- Assist the Team Lead in technical troubleshooting, such as reproducing error messages to confirm potential bugs
- Contribute to our company’s knowledge base as assigned
- Other duties and projects assigned by the Team Lead.
**What You Bring**
- Proficiency in both verbal and written English
- Excellent problem-solving skills, patience, and empathy
- Proficiency in Microsoft Windows Workstation / Servers and Microsoft Office 365
- Knowledge or experience in the dental industry is an asset.
- Experience with Microsoft SQL Server, Salesforce CRM, JIRA, and Confluence is a plus.
**Personal Attributes**
- Professional, confident, resourceful, and computer-savvy
- Calm and attentive
- Energetic, self-directred and results-oriented
- Natural problem solver
- Team player with a positive, "can-do" attitude
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