Manager of Revenue

2 weeks ago

St Catharines, Canada City of St. Catharines Full time

**Summary**:
Reporting to the Associate Director of Financial Management Services, the Manager of Revenue manages a team of unionized and non-unionized employees and is responsible for the co-ordination, supervision, staffing and general operation of the municipal revenue function, which includes the billing, collection, balancing, recording and posting of tax, water, parking and miscellaneous revenues and collection functions. The Manager of Revenue is also responsible for the interpretation of government legislation and regulations and the related implementation of programs pertaining to Taxation, Water and Parking Services.

**Duties and Responsibilities**:

- (These set out the principal functions of the position and shall not be considered as a detailed description of all the work requirements)._
- Accountable for punctual and accurate billing of property taxes, payment in lieu of taxes, water accounts and other accounts, as well as parking enforcement which includes violations, collections and prosecution.
- Responsible for the departmental Revenue Services (taxation, water and parking services) including managing the performance of union and non-union staff, recruitment, health and safety, training and development of same.
- Motivate and lead a team through change, review team structure, build internal capabilities and develop key performance indicators (KPI).
- Establish and maintain procedures for efficient and accurate data assembly, timely bill preparation and distribution for taxes, payments in lieu of taxes, water and account receivable as well as parking violations, collections, enforcement and parking meter coin collection.
- Provide expertise in interpreting complex property tax legislation, ensuring compliance and consistency for all taxpayers.
- Review and management of all accounts receivable, including administration of property tax and water accounts and billings in accordance with by-laws and legislation.
- Act as liaison with Municipal Property Assessment Corporation to ensure the integrity of City’s assessment roll. Ensure representation at all hearings and meetings related to the Assessment Review Board, in order to protect assessment integrity and minimize losses.
- Handle all escalated public complaints or inquiries relating to legislation, accounts, billings, and parking violations. Determine and authorize adjustments in accordance with City policy with tact and diplomacy.
- Develop business unit budgets for approval; maintain actual expenditures in accordance with budget and investigate and explain budget variances for tax, water and parking accounts.
- Monitor corporate revenues and expenses as it relates to property taxation revenue, various rebates and write-offs. Ensure conformance with systems and to meet required legislative standards.
- Initiate, manage and/or participate in major projects which may include research, development and recommendation of major changes in systems and in the business unit policy. Authorize and implement changes in methods and procedures for the function of the business unit.
- Prepare regular or special reports as requested for activities within business unit.
- Performing all other job-related tasks or special projects as directed by management.

**Position Requirements**:

- University Degree in Accounting, Business Administration, or related area of study.
- Seven (7) years’ experience working in finance environment and in a supervisory or management capacity, preferably in a municipal setting.
- Prior experience working with revenues, assessments, property legislation, tax policy, by-laws, collections techniques, customer services and union contracts.
- Successful completion of the Municipal Tax Administration Program (MTAP), with a good knowledge of accounting and information systems.
- Recognized professional accounting designation (CPA) is considered an asset.
- Completion of the Association of Municipal Clerks & Treasurers (AMCTO) Municipal Administration Program and the Municipal Accounting and Finance Program considered an asset.
- Strong working knowledge of the Municipal Act 2001, Assessment Act, Public Utilities Act and Municipal Assessment and Taxation.
- Demonstrated knowledge of Public Sector Accounting Standards (PSAB) and HST legislation as it applies to municipal and public sectors
- Comprehensive Knowledge of water meter distribution system; parking by-laws and Provincial Offences Act Part II - Parking.
- Ability to organize resources, establish priorities, goals and objectives for projects as well as staff.
- Demonstrated ability to review business operations be able to translate the knowledge into concise and accurate operating procedures.
- Ability to lead a team and encourage team development in a high transaction based and highly dynamic work environment.
- Strong ability to learn new systems and conduct staff training on systems and procedures.
- Strong leadership, initiative, presentation, analytical, delegation,

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