Warranty Superintendent

4 months ago

Edmonton, Canada Rohit Management Inc Full time

**OVERVIEW**

The Warranty Superintendent will be responsible for customer and trade assessments, correspondences and bookings in a timely manner. They ensure that customers have a positive experience with their warranty, resolving any issues they may have in a timely and professional manner.

**KEY RESPONSIBILITIES**

**Pre Occupancy & Possession Walk Throughs with Customers.**
- Conduct pre-occupancy walk throughs with customers and provide a deficiency list to the construction team.
- Conduct possession walk throughs and sign offs of deficiencies with customers.
- Educate customers on how to properly care for their new home.
- Review regular maintenance with customers.

**Post Possession Inspections**
- Conduct one-month and one-year inspections with customers.
- Conduct warranty assessments as needed with customers.

**Repairs**
- Coordinate and ensure trade repairs are completed according to Rohit standards and specifications.
- Attend one-month and one-year trade days to facilitate home repairs.
- Schedule or reschedule trade appointments as required.
- Complete minor home repairs and touch-ups as required (minor repair is described as one repair that can be done within a 10-minute time period). Otherwise, trade has to come back if multiple repairs are required.

**Communication**
- Follow up with trades and homeowners to ensure all work is completed on time.
- Follow up on any outstanding workorders and close/authorize payments as work is completed and accepted by customers.
- Complete work orders when required.
- Discuss re-occurring warranty issues with Warranty Manager.
- Expediently report high risk problems to Warranty Manager.
- Answer emergency calls outside of business hours as per the scheduled rotation, including:

- Inbound, after hours calls or return messages in a timely manner.
- Direct homeowners as to which trade to contact or call trade directly.
- If assigned trade to unit is unavailable, contact an alternative and issue the WPO back charging original trade.

**Miscellaneous**
- Attend Alberta New Home Warranty claims and appointments related to ANHWP as requested by the Warranty Manager.
- Display professionalism and tact in personal presentation with customers. Rohit apparel is to be worn to all appointments.
- Ensure all appropriate safe work practices, policies, and documentation is being adhered to.
- Be an ambassador of an exceptional customer experience.

**Talent Management & Development**:

- Actively participate in recruitment of new staff.
- Oversees the direction and goals of the department.
- Regularly provide coaching and development feedback to team.
- Conduct team building activities and recognition.
- Performs other related duties as assigned.

**QUALIFICATIONS**
- **Proven Experience**: Minimum of 5 years in a construction role and a high school diploma.
- **Industry Knowledge**: Experience in the residential construction industry.
- Knowledge of building code and safety code requirements is required.
- Basic knowledge of Alberta New Home Warranty policies.

**Licenses & Certifications**: Required
- Driver's License

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