Success Plan Manager

6 months ago

Canada RLDatix Full time

RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk and compliance tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively and immediately through dynamic policy and procedure management.

RLDatix is truly global, with offices in London, Toronto, Chicago, Melbourne, and Riyadh, allowing us to be at the forefront of global patient safety and GRC movement. We envision a world where patients have access to the best and safest care possible and our team is made up of people who truly believe in what we do. We’re always looking for people who are passionate about making a positive change in healthcare to join our team.

In line with our mission, we are looking to recruit a Success Manager on our Customer Success team. This is a remote position.

**What You Will Do**
- Provide remote administrative services to help clients to optimize their use of the software, capitalize on features/functionalities of the software, as well as special projects to expand the use of the software and enhance their overall relationship with RLDatix.
- Deliver training to end users supporting the optimal use of RLDatix software.
- Collaborate with instructional designers and other members of the RL team, and contribute to the development of training content.
- Deliver project-based consulting services in support of overall client success.
- Conduct system health checks for existing clients to ensure they are optimizing the use of their software and work with clients to make changes where required.
- Maintain proficiency and expertise in the use of RLDatix software.
- Contribute to the on-going enhancement of the client knowledge items via the RL HUB and Datix Zen Desk through the development of timely and relevant knowledge articles.
- Demonstrate a positive attitude, lead and facilitate change and model professionalism in all contacts with internal and external customers.
- Work on special projects, as assigned.

**Skills/Experience/Competencies You Will Need**
- Must be bilingual in French and English
- Bachelor’s Degree in Business Administration or related field, required
- Excellent verbal and written communication skills
- Minimum five (5) years of software consulting and training experience required, preferably in a healthcare related environment
- Excellent verbal and written communication skills, required
- Experienced in managing customer relationships.
- Strong data entry and computer skills including MS.
- Demonstrated knowledge of adult learning theories as applied to training delivery.
- Ability to thrive in a diverse, fast-paced, entrepreneurial environment.
- Demonstrated ability and desire to work with software, including ability for self-directed learning to master software features and functionality.
- Detail-oriented with excellent analytical and problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex, or ambiguous.
- Ability to evaluate clients’ learning needs and develop applicable plans.
- Proven presentation and/or training skills to facilitate knowledge transfer.
- Strong interpersonal skills with the ability to interact effectively with staff at all levels within and outside the organization.
- Able to provide an exceptional level of customer service.
- Excellent time management and workload organization skills.
- Self-motivated with a sense of urgency and able to work towards set goals and objectives without close supervision.
- Proven initiative to drive projects forward to attain high client satisfaction.
- Able to travel to visit client sites and/or attend conferences, when required.

RLDatix offers a competitive compensation package and comprehensive benefits package including health, dental, vision, life, disability coverage, a generous retirement savings plan, paid time off, and paid holidays. RLDatix is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

  • IT Infrastructure Manager

    4 weeks ago

    Canada Manager – IT Full time

    Job TitleManager – IT Infrastructure - Bilingual (English and French)About the JobWe are seeking a highly skilled and experienced IT Infrastructure Manager to join our team in Ottawa, Ontario. As a key member of our technology department, you will be responsible for managing and maintaining our IT infrastructure, ensuring seamless operations and efficient...

  • Customer Success Manager

    4 weeks ago

    Canada IG Full time

    Job Title: Customer Success Manager ( CCaaS ) Contact Centre as a service Location: Canada - remoteCompany: revolutionizing customer experience with our next-generation CCaaS platform,IG Recruit is proud to be a valued recruitment partner with a global high-growth business. Due to extensive growth, our client is looking to recruit a CSMJoin the growing team...

  • Customer Success Manager

    2 days ago

    canada IG Full time

    Job Title: Customer Success Manager ( CCaaS ) Contact Centre as a service Location: Canada - remoteCompany: revolutionizing customer experience with our next-generation CCaaS platform,IG Recruit is proud to be a valued recruitment partner with a global high-growth business. Due to extensive growth, our client is looking to recruit a CSMJoin the growing team...

  • Customer Success Manager

    4 weeks ago

    Canada IG Full time

    Job Title: Customer Success Manager ( CCaaS ) Contact Centre as a service Location: Canada - remoteCompany: revolutionizing customer experience with our next-generation CCaaS platform,IG Recruit is proud to be a valued recruitment partner with a global high-growth business. Due to extensive growth, our client is looking to recruit a CSMJoin the growing team...

  • Customer Success Manager

    4 weeks ago

    Canada, CA IG Full time

    Job Title: Customer Success Manager ( CCaaS ) Contact Centre as a service Location: Canada - remoteCompany: revolutionizing customer experience with our next-generation CCaaS platform,IG Recruit is proud to be a valued recruitment partner with a global high-growth business. Due to extensive growth, our client is looking to recruit a CSMJoin the growing team...

  • Customer Success Manager

    4 weeks ago

    Canada IG Full time

    Job Title: Customer Success Manager ( CCaaS ) Contact Centre as a service Location: Canada - remoteCompany: revolutionizing customer experience with our next-generation CCaaS platform,IG Recruit is proud to be a valued recruitment partner with a global high-growth business. Due to extensive growth, our client is looking to recruit a CSMJoin the growing team...

  • Customer Success Manager

    4 weeks ago

    Canada IG Full time

    Job Title: Customer Success Manager ( CCaaS ) Contact Centre as a service Location: Canada - remote Company: revolutionizing customer experience with our next-generation CCaaS platform, IG Recruit is proud to be a valued recruitment partner with a global high-growth business. Due to extensive growth, our client is looking to recruit a CSM Join the growing...

  • Customer Success Manager

    7 months ago

    Canada Tribute Technology Full time

    Tribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through...

  • Customer Success Manager

    5 days ago

    Canada Apex Systems Full time

    Enterprise Customer Success ManagerApex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for Customer Success Managers with experience with in store hardware & software experience as well as Project Management experience to place as our client.Start date: Jan 2025Office Location: remote/Liberty...

  • Customer Success Manager

    4 days ago

    Canada Apex Systems Full time

    Enterprise Customer Success Manager Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for Customer Success Managers with experience with in store hardware & software experience as well as Project Management experience to place as our client. Start date: Jan 2025 Office Location: ...

  • Customer Success Enablement Manager

    7 months ago

    Canada Sophos Full time

    **About Us** **Role Summary** - As a Customer Success Enablement Manager, you'll ensure optimal performance across all Customer Success teams by focusing on internal communications, training, and quality assurance. Collaborating with stakeholders throughout the organization, you'll streamline information flow and maintain the Customer Success Rules of...

  • Customer Success Manager

    6 months ago

    Canada Bridgit Full time

    **About us**: Bridgit is a community of hard-working people who want to make a difference in the construction industry. Some of us have been here since the early days, while some joined more recently. Our average tenure is 3+ years and every employee survey tells us that our team loves the people they work with at Bridgit. We are proud of our average tenure...

  • Ecommerce Success Manager

    4 weeks ago

    Canada Strativ Group Full time

    Unlock Your Ecommerce Potential as a Customer Success ManagerWe're seeking an accomplished Customer Success Manager to join our team at Strativ Group, a leading marketing technology firm. This role is ideal for a seasoned professional with expertise in onboarding, renewals, and driving revenue through upsells and cross-sells.About the Role:Client Onboarding...

  • Customer Success Manager

    5 days ago

    Canada Quantum Management Services Ltd. Full time

    Position: Customer Success ManagerLocation: Canada (Remote)Job Type: 6-month contract to startHours: Monday to Friday, 9 a.m. to 5 p.m.Our client is looking for a Customer Success Manager to join their fast-growing team! The CSM will help support and grow their retail partners utilizing the Connect API product offering. In this role, you will have...

  • Customer Success Manager

    4 days ago

    Canada Quantum Management Services Ltd. Full time

    Position: Customer Success ManagerLocation: Canada (Remote)Job Type: 6-month contract to startHours: Monday to Friday, 9 a.m. to 5 p.m.Our client is looking for a Customer Success Manager to join their fast-growing team! The CSM will help support and grow their retail partners utilizing the Connect API product offering. In this role, you will have...

  • Customer Success Manager

    4 days ago

    Canada Quantum Management Services Ltd. Full time

    Position: Customer Success Manager Location: Canada (Remote) Job Type: 6-month contract to start Hours: Monday to Friday, 9 a.m. to 5 p.m. Our client is looking for a Customer Success Manager to join their fast-growing team! The CSM will help support and grow their retail partners utilizing the Connect API product offering. In this role, you will have...

  • Customer Success Manager

    3 weeks ago

    canada Strativ Group Full time

    We’re seeking a Customer Success Manager for our client, a fast-growing SaaS company in the ecommerce marketing tech space. This role is ideal for someone experienced in onboarding, renewals, and driving revenue through upsells and cross-sells. You’ll collaborate with ecommerce marketing personas to help them maximize ROI and optimize performance using...

  • Customer Success Manager

    4 weeks ago

    Canada Strativ Group Full time

    We’re seeking a Customer Success Manager for our client, a fast-growing SaaS company in the ecommerce marketing tech space. This role is ideal for someone experienced in onboarding, renewals, and driving revenue through upsells and cross-sells. You’ll collaborate with ecommerce marketing personas to help them maximize ROI and optimize performance using...

  • Customer Success Manager

    4 weeks ago

    Canada Strativ Group Full time

    We’re seeking a Customer Success Manager for our client, a fast-growing SaaS company in the ecommerce marketing tech space. This role is ideal for someone experienced in onboarding, renewals, and driving revenue through upsells and cross-sells. You’ll collaborate with ecommerce marketing personas to help them maximize ROI and optimize performance using...

  • Customer Success Manager

    4 weeks ago

    Canada, CA Strativ Group Full time

    We’re seeking a Customer Success Manager for our client, a fast-growing SaaS company in the ecommerce marketing tech space. This role is ideal for someone experienced in onboarding, renewals, and driving revenue through upsells and cross-sells. You’ll collaborate with ecommerce marketing personas to help them maximize ROI and optimize performance using...