Bilingual Emergency Assistance Associate

1 month ago

Cambridge, Canada Allianz Partners Full time

Come work for a company who recognizes that our strength lies in the people we hire.

What you do
- You will work within a dynamic, 24/7 environment, providing timely, accurate, and efficient information and emergency travel assistance for clients, ensuring that our clients receive the proper care and attention.
- Address pre-trip questions related to emergency procedures and policy inquiries, ensuring clients are well-informed before their travels.
- Open medical and non-medical cases, work with Case Management and Claims teams to verify information, secure approvals for medical services, and facilitate smooth processing of invasive or investigative procedures.
- Provide clients with referrals to medical providers and work towards cost containment by leveraging our network.
- Manage billing arrangements with medical providers and handle both outgoing and incoming calls to update cases, implement action plans, and ensure a seamless payment process.
- Clearly explain policy coverage and limitations to clients, helping to avoid confusion and ensure they understand their benefits.
- Assist clients in navigating online resources for content and claim submissions, offering guidance as needed.
- Adhere to Canada’s Personal Information Protection and Electronic Documents Act, always ensuring client confidentiality.
- Aid with language translation.

What you bring
- Post-secondary education and a minimum of 6-12 months experience in a customer service role.
- Excellent verbal and written communication skills, with a professional and articulate phone manner.
- A dedicated workspace in your home, free of noise and interruptions.
- Demonstrate initiative and independent judgment in resolving customer issues.
- Fluency in French (reading, writing, and speaking)

What we offer
- Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
- We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged.
- Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Join us. Let's care for tomorrow.

**Job Level**:

- Professional

**Location**:

- Cambridge, ON, CA, N3C 4N6**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Partners

**Employing Entity**:

- Allianz Partners Canada

**Job Type**:

- Full-Time

**Remote Job**:

- Remote working

**Employment Type**:

- Permanent

**ID**:

- 57405

**Position Cluster**:

  • Clerical Associate, Emergency

    5 months ago

    Cambridge, Canada Cambridge Memorial Hospital Full time

    Overview: Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation. Our vision is to **_creating healthier communities...

  • Clerical Associate, Emergency

    5 months ago

    Cambridge, Canada Cambridge Memorial Hospital Full time

    Overview: Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation. Our vision is to **_creating healthier communities...

  • Personal Support Worker

    2 months ago

    Cambridge, Canada City of Cambridge Full time

    **People, Place, Prosperity**: **Job Profile**: As the Bilingual Personal Support Worker serves an older adult population under the direction of the Community Support Services Coordinator and works in partnership with members of the Day Program, Friendly Visiting and Recreation staff teams to adult members of the Francophone community living in Cambridge and...

  • Bilingual Operations

    5 months ago

    Cambridge, Canada Superior Propane Full time

    **Bilingual Operations & Administration Support** We are hiring a Bilingual Operations Administration & Support (OAS) at our Cambridge, ON location. This is a full-time role and falls within our hybrid work model. Reporting to the Service Supervisor, this is cross-functional role that is responsible for utilizing standard procedures to provide a “best in...

  • Accounting Associate

    1 week ago

    Cambridge, Ontario, Canada Randstad Canada Full time

    We are looking for a skilled Bilingual French Accounts Receivable Clerk to join our team at Randstad Canada. The ideal candidate will have a strong understanding of accounting principles and be proficient in French and English.ResponsibilitiesAssist in the daily application of incoming cheques and banking activities, including maintaining all A/R accounts in...

  • Bilingual Customer Service Representative

    3 weeks ago

    Cambridge, Ontario, Canada Superior Propane Full time

    Customer Experience Specialist - BilingualAt Superior Propane, we are seeking a highly skilled and bilingual Customer Experience Specialist to join our team. As a key member of our Customer Experience team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Build...

  • Emergency Response Specialist

    2 months ago

    Cambridge, Ontario, Canada Troy Life & Fire Safety Full time

    Job SummaryTroy Life & Fire Safety Ltd. is seeking a highly skilled Fire Alarm Technician to join our team. As a Fire Alarm Technician, you will be responsible for ensuring the reliability and effectiveness of our fire alarm, fire extinguisher, and emergency lighting systems.Key ResponsibilitiesPerform routine maintenance, inspections, and repairs on fire...

  • Emergency Response Specialist

    2 months ago

    Cambridge, Ontario, Canada Troy Life & Fire Safety Full time

    Job SummaryTroy Life & Fire Safety Ltd. is seeking a highly skilled Fire Alarm Technician to join our team. As a Fire Alarm Technician, you will be responsible for ensuring the reliability and effectiveness of our fire alarm, fire extinguisher, and emergency lighting systems.Key ResponsibilitiesPerform routine maintenance, inspections, and repairs on fire...

  • Emergency Preparedness Lead

    5 months ago

    Cambridge, Canada Cambridge Memorial Hospital Full time

    Overview: Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation. Our vision is to **_creating healthier communities...

  • Bilingual Customer Service Representative

    2 weeks ago

    Cambridge, Ontario, Canada Superior Propane Full time

    Customer Experience Specialist - BilingualWe are seeking a highly skilled and multilingual Customer Experience Specialist to join our team at Superior Propane. As a key member of our Customer Experience team, you will be responsible for providing exceptional customer service to our clients in both English and French.Key Responsibilities:Build positive...

  • Bilingual Claims Customer Service Associate

    2 months ago

    Cambridge, Canada Allianz Partners Full time

    Are you passionate about helping others and providing exceptional service? Join our team as a Bilingual French Claims Customer Service Associate and make a difference every day! We’re seeking enthusiastic individuals who excel in a fast-paced environment and are committed to delivering outstanding support to our valued customers. What you do - Collaborate...

  • Medical Marketing Associate

    5 months ago

    Cambridge, Canada Clarion Medical Technologies Inc. Full time

    The Marketing Associate supports Clarion Medical Technologies’ vision by managing marketing initiatives for the existing product portfolio as well as assisting in the launch and integration of new products. This position works closely with the Medical Marketing Director and Sales Director to develop and implement strategies to support B2B sales for our...

  • Medical Marketing Associate

    3 months ago

    Cambridge, Canada Clarion Medical Technologies Full time

    The Marketing Associate supports Clarion Medical Technologies' vision by managing marketing initiatives for the existing product portfolio as well as assisting in the launch and integration of new products. This position works closely with the Medical Marketing Director and Sales Director to develop and implement strategies to support B2B sales for our...

  • Bilingual Customer Experience Representative

    5 months ago

    Cambridge, Canada Superior Propane Full time

    Superior Propane Bilingual Customer Experience Representative - Contract From the open road to the boardroom, we offer diverse career opportunities from coast-to-coast. General Information Location: Cambridge, Ontario, Canada Business Unit: Customer Experience Department: Superior Propane Date published: 10-May-2024 ...

  • Bilingual Accounts Receivable Clerk

    4 weeks ago

    Cambridge, Ontario, Canada Randstad Canada Full time

    Job Title: Bilingual Accounts Receivable ClerkWe are seeking a highly organized and detail-oriented Bilingual Accounts Receivable Clerk to join our team at Randstad Canada. As a Bilingual Accounts Receivable Clerk, you will be responsible for assisting in the daily application of incoming cheques and banking, maintaining all A/R accounts in an orderly...

  • Bilingual French Accounts Receivable Specialist

    1 month ago

    Cambridge, Ontario, Canada Randstad Full time

    Bilingual French Accounts Receivable OpportunityWe are seeking a highly motivated and detail-oriented Bilingual French Accounts Receivable Clerk to join our team at Randstad in Cambridge, ON.About the Role:Assist with accounts receivable tasks, including invoicing and payment processingProvide exceptional customer service to clients and vendorsWork closely...

  • Bilingual French Accounts Receivable Specialist

    1 month ago

    Cambridge, Ontario, Canada Randstad Full time

    Bilingual French Accounts Receivable OpportunityWe are seeking a highly motivated and detail-oriented Bilingual French Accounts Receivable Clerk to join our team at Randstad in Cambridge, ON.About the Role:Assist with accounts receivable tasks, including invoicing and payment processingProvide exceptional customer service to clients and vendorsWork closely...

  • Associate Dentist

    5 months ago

    Cambridge, Canada Cambridge Dental Office Full time

    Here we grow again. Solar Dental is a full-service, state-of-the-art, general dentistry practice located in the heart of Kitchener/Cambridge. Our practices are growing at an alarming rate and we are looking for an Associate Dentist to join our team. The ideal applicant would be proficient in restorative, crown+bridge, emergency dentistry and oral surgical...

  • Bilingual Digital Marketing Copywriter

    5 months ago

    Cambridge, Canada Crunch Fitness Canada Corporate Full time

    **Benefits**: - Company parties - Competitive salary - Opportunity for advancement - Paid time off - Wellness resources **The Opportunity**: **Responsibilities**: - Assist with copywriting and translations for planned print, social and digital marketing campaigns as well as web/landing page copy. - Execute a content strategy with SEO best practices to...

  • Bilingual Accounts Receivable Specialist

    4 weeks ago

    Cambridge, Ontario, Canada Randstad Canada Full time

    Job Title: Bilingual Accounts Receivable ClerkWe are seeking a highly motivated and detail-oriented Bilingual Accounts Receivable Clerk to join our team at Randstad Canada. As a Bilingual Accounts Receivable Clerk, you will be responsible for assisting in the daily application of incoming cheques and banking, maintaining all A/R accounts in an orderly...