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Tour Coordinator

1 month ago

Markham, Canada GLP Worldwide Full time

_Travel for Travellers_ by GLP Worldwide, Canada's leader in land tours and sea cruises, is a brand new collection of small-ship cruise and land experiences assembled with Canadian travellers in mind. Pairing exceptional destinations with unique itineraries, our programs are for those who want to stray off the beaten path -- without compromising comfort. They’re handpicked to suit your travel style: part adventure, part luxury, and fully experiential. If you’ve already done the tourist circuit and are ready to get more out of your next trip, our programs are definitely worth a try.

**Responsibilities**
- Service, manage, and coordinate bookings across GLP Worldwide product lines
- Work primarily with the travel trade and affluent travelers to educate and sell GLP’s products and programs.
- Responsible for a number of groups from the time of booking until preparing for group departure. Confirming bookings, various air and hotel request via Sabre GDS and other sources; preparing invoices after each payment processed; coordinating arrangements with local suppliers; preparing final documents; and more
- Research related to tours and special interests (culture, food, family activities, art, architecture, gardens, historic attractions, etc.)
- Help prepare Powerpoint presentations
- Assist with administrative projects and activities

**Qualifications**
- Passionate about culture and able to speak about food, art, culture, history and what makes a place unique
- GDS experience is an asset
- CRM experience an asset
- Prior sales or customer service experience
- Exceptional communication skills and attention to detail
- Proficiency in Microsoft Office
- Fluency in English
- TICO Certification (Travel Counsellor) is required. If you do not have this certification, you will be required to write the TICO exam after hiring
- Travel industry working experience is an asset

**Personality traits we’re looking for**
- Demonstrate a high level of attention to detail
- A creative problem solver with a can-do mindset
- Highly organized
- Take accountability and ownership
- Dedicated to accomplishing all tasks on hand
- Dependable and reliable
- Team worker
- Passionate about travel

**Skills we’re looking for**
- **An eye for details** - GLP is known for its operational excellence and this is largely due to a very high attentiveness to detail. Contracts, sensitive client data and itineraries all require an eagle eye and a commitment to measuring twice, cutting once.
- **Execution** - we are looking for someone with a proactive approach to getting the job done.
- **Problem Solving - **we are looking for someone with a proactive, can-do approach to solving problems. Sometimes things change quickly with passengers and suppliers, and we have to put our firefighting hats on. You should be able to act decisively and quickly while keeping an eye for how we can continue to develop our processes to solve problems before they arise.
- **Computer Skills - **Must be proficient in Microsoft Word, Excel and PowerPoint

**Job Types**: Permanent, Full-time

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Do you have any travel industry experience?
- Why do you want to work for a travel company?

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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