Clerk B

3 months ago


Winnipeg, Canada City of Winnipeg Full time

Under supervision of the Principal Clerk, the Clerk B is responsible for providing effective customer service functions in three critical business areas in the Parks and Open Space division: athletic fields programming administration, 311 service request administration, and park bookings. In these business areas the Clerk B will ensure requests are received, recorded, handled, and resolved wherever possible or forwarded appropriately.

**As the** **_Clerk B_** **you will**:

- Receives service requests from 311 and ensures they are routed to the appropriate park area for resolution, including follow up and tracking all service requests for the division.
- Update automated customer information and tracking system databases.
- Maintain accurate records and files of written customer inquiries.
- Manage call back queue and responds back to customer’s request.
- May be required to work evening/weekend hours in “emergent” situations.
- Perform customer park bookings processes using existing recreation management software.
- Ensure the accurate processing of cash, debit and credit card transactions, and assists in daily cash balancing procedures.
- Provide general clerical support to the division, as needed.
- Provide backup to other clerical staff in the division.
- Perform other duties compatible with the classification.

**Your education and qualifications include**:

- Senior 4 (Grade 12) education or G.E.D. (General Education Diploma)
- Demonstrated ability to type accurately at 40 w.p.m. net.
- Demonstrated proficiency (Basic) in the use of Microsoft Office Suite (Word, Excel, Outlook).
- Demonstrated ability to communicate effectively, both verbally and in writing.
- Demonstrated ability to learn and adapt to process changes including new technology, and willingness to complete necessary software training.
- Demonstrated ability to work in an organized manner and prioritize work to meet deadlines and established performance standards of productivity and quality.
- Demonstrated ability to maintain composure and deal tactfully and diplomatically with a wide range of customers in stressful situations.
- Demonstrated ability to exercise sound judgment and react resourcefully under difficult situations.
- Demonstrated ability to deal with the public in a courteous and efficient manner in person and over the phone.
- Demonstrated ability to work under mínimal supervision.
- Knowledge of policies and procedures relating to operations of Public Works Department.
- Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public, in accordance with the Respectful Workplace Standard.

**Conditions of employment**:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
- Prior to commencement of employment, the successful applicant will be required to provide proof of COVID-19 vaccination by providing a Government of Manitoba issued QR code and photo identification or providing proof of an exemption from the COVID-19 vaccination approved by the Government of Manitoba.

**CORE COMPETENCIES FOR ALL EMPLOYEES OF THE CITY OF WINNIPEG**:

- Citizen & Customer Focus
- Respecting Diversity
- Ethics and Values
- Integrity and Trust
- Results Oriented



  • Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the Manager of the Decision-Making Process, the Clerk B in the Committees Division provides clerical support to the Committees of Council by assisting the Committee Clerk in the preparation of committee documents such as agendas, minutes, dispositions, as well as preparing the meeting room. The Clerk B also provides...

  • Clerk B-cupe

    3 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the general direction of the Senior Clerk of Community Development and Recreation Services, the Clerk B provides clerical and administrative support for the Division and is responsible for departmental issues tracking, the preparation of confidential correspondence, reports, graphic presentations, data compilation, and entry. **As the** **_Clerk B -...

  • Clerk B

    3 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the supervision of the Capital Accountant, the Clerk B - Capital Accounts Clerk is responsible for matching capital invoices with purchase orders, maintaining a current file of open purchase orders, progressing estimate amendments, maintaining paid and unpaid invoices, and processing capital invoices in PeopleSoft for payment. **As the **_Clerk B -...

  • Clerk B

    3 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the supervision of the Senior Clerk, the Clerk B - Billing Clerk is responsible for setting up new customers and premises in the Water and Waste Department utility billing system; administering and billing specialized accounts; processing meter installs and removals; administering the Water Leak Credit Policy; processing HiLo meter reading ToDo’s;...

  • Clerk B

    3 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the supervision of the Senior Clerk, the Clerk B - Billing Clerk is responsible for setting up new customers and premises in the Water and Waste Department utility billing system; administering and billing specialized accounts; processing meter installs and removals; administering the Water Leak Credit Policy; processing HiLo meter reading ToDo’s;...

  • Clerk B

    3 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the supervision of the Senior Clerk, the Clerk B - Operations is responsible for interpreting and entering parking closure details used to calculate, track and create invoices, including requests for paystation removal and installs. This position is also responsible for responding to the Operations and On-Street Kana Queues for citizen inquiries,...

  • Clerk B

    3 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the direction of the Claims Supervisor, the Clerk B is responsible for responding to general claims inquiries, setting up new claims, typing claims related correspondence and obtaining claims related information from the City of Winnipeg Departments. **As the **Clerk B - Claims,** **you will**: - Responds to inquiries from the general public,...

  • Clerk B

    3 months ago


    Winnipeg, Canada City of Winnipeg Full time

    The Clerk B - Workers Compensation Clerk, under the supervision of the Health Resource Specialist, is responsible for all work support assignments, including the preparation of all forms and processes for Workers Compensation, research, statistical analysis and maintenance of WCB files. **As the **_Workers Compensation Clerk _**you will**: - Prepare all...

  • Clerk B

    3 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the direction of the Senior Clerk, the Clerk B - Human Resources will assist in providing Human Resource support to the department's operating divisions. The position is responsible for providing support in recruitment, Base HR, and other administrative duties. **As the** **_Clerk - B_** **you will**: - Prepare internal and external postings and...

  • Clerk B- Education

    3 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the Senior Human Resources Consultant, the Clerk B - Education and Training Clerk assists in the coordination and promotion of education and training within the Department. **As the **_Clerk B - Education and Training Clerk_** **you will: - Assist in coordinating the delivery of education and training in the Department. -...

  • Clerk B

    3 months ago


    Winnipeg, Canada City of Winnipeg Full time

    The Clerk B - General Services Clerk is responsible for providing clerical support to the Environmental Standards Division, entering data into various program databases, receiving, directing or responding to calls, filing and archiving information, preparing various correspondences to customers, typing reports, booking meetings, and other related duties for...

  • Clerk B Mill

    3 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the supervision of the Administrative Coordinator of Support Services, the Clerk B - Receptionist is responsible for performing front-line customer service duties, assisting with supply and inventory processes, and assisting with annual statistical reports. The Clerk B is required to perform routine tasks such as but not limited to receptionist duties,...

  • Clerk B

    3 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the direction of the Operations and Safety Coordinator and Heliport Manager, the Clerk B is responsible for providing administrative support to the branch’s supervisory staff, including preparing and maintaining correspondence, reviewing and entering payroll/employee functions, performing word processing services, coordinating and scheduling staff...

  • Accounting Clerk

    3 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the Coordinator of Financial Services, the accounting clerk performs accounts payable and purchasing functions for multiple Departments in the Corporate portfolio. The position also receives goods and services in PeopleSoft for the Corporate Departments, prepares journal entries, and performs various other general...

  • Clerk B

    3 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the Traffic Signals Engineer, The Traffic Signals Accounts Clerk is responsible for maintaining and processing all bookkeeping, accounting, purchasing, accounts payable, work order functions, and tasks related to the Traffic Signals Branch. **As the** **_Clerk B - Traffic Signals Accounts Clerk,_** **you will**: - Monitor...

  • Clerk B

    3 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the Supervisor of Financial Services, the Accounts Receivable/Billing Support Clerk is responsible for billing and processing payments; reconciling, maintaining and analyzing reports; servicing the general public; preparing and performing other related duties in order to provide financial support for the Brady Road Landfill...

  • Clerk B

    3 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the Supervisor of Financial Services, the Accounts Receivable/Billing Support Clerk is responsible for billing and processing payments; reconciling, maintaining and analyzing reports; servicing the general public; preparing and performing other related duties in order to provide financial support for the Brady Road Landfill...


  • Winnipeg, Canada City of Winnipeg Full time

    The Customer Service Representative Clerk B works under the general supervision of the Supervisor of Customer Services, and is responsible to provide responses to citizen complaints, commendations, and inquiries that are submitted to Transit from the 311 Contact Centre. This includes routing and expediting Customer Service Requests to appropriate personnel...

  • Clerk B

    3 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the supervision of the Assistant Controller and guidance of the Clerk C, the Clerk B performs accounts payable functions for the Department including: data entry of invoices in MMIS for payment; coding of invoices for direct payment, matching packing slips and invoices; verifying that invoices are authorized for payment; performing receiving role for...

  • Clerk B

    3 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Reporting to the Clerk C, the Clerk B is responsible for providing customer service both in person and over the telephone as well as providing general clerical support to the Commercial inspections Branch. Based on operational requirements, duties will vary and may include processing inspections or occupancy requests, occupancy inspection reports,...