Advising Assistant

3 weeks ago

Winnipeg, Canada University of Manitoba Full time

The University of Manitoba is a driving force of innovation, discovery and advancement. Our momentum is propelled by our campus community - UM faculty, staff and students whose determination and curiosity shape our world for the better. Our teaching, learning and work environment is uniquely strengthened and enriched by Indigenous perspectives. With two main campuses in Winnipeg, satellite campuses throughout Manitoba, and world-wide research, UM’s impact is global.

Discover outstanding employee benefits, experience world-class facilities and join a dynamic community that values reconciliation, sustainability, diversity, and inclusion. We are one of Manitoba’s Top Employers and one of Canada’s Best Diversity Employers. At the University of Manitoba, what inspires you can change everything.

**The opportunity**:
Reporting to the Student Registration and Records Supervisor, the Advising Assistant provides administrative support to the Academic Advisors, front office staff, and to students who visit the Faculty of Arts Student Services Office. In addition, the Advising Assistant supports the Records Supervisor with the coordination of day-to-day activities and monitors the performance of the summer staff. This position provides information, advice and clarification of degree requirements and related University and Faculty of Arts regulations, policies and procedures to students so they are able to make informed choices regarding their academic careers. The incumbent also explains and interprets faculty regulations and policies to departments, other faculties and administrative offices who may require advice and assistance.

**The qualifications and experience we’re looking for**:

- Completion of a formal training program in a related discipline from a recognized institute is required.
- A University undergraduate degree or completion of undergraduate credit courses are considered an asset.
- Minimum of four years of directly-related administrative and customer service experience required.
- Experience in recruiting, training and motivating staff considered an asset.
- Experience providing assistance to students related to course and program registration, and admissions regulations and procedures, is required.
- An acceptable equivalent combination of education and experience may be considered.
- Must have demonstrated knowledge of Faculty of Arts degrees, programs, and regulations.
- Must have demonstrated knowledge of University and Faculty of Arts policies and procedures as they relate to students and student records.
- Must have demonstrated empathy and caring shown toward all students.
- Must have a desire to help students.
- Demonstrated ability to work within, and positively contribute to, a team environment, is required.
- Excellent written and verbal communication skills are required.
- Must be able to demonstrate a working knowledge of Banner Records System and Aurora Student Registration System.
- Strong interpersonal skills that support effective working relationships with students, administrators, faculty, and external stakeholders, is required.
- Creativity and initiative in program design and problem solving is required.
- Demonstrated ability to cope effectively in stressful situations is required.
- In depth knowledge of advanced features of the Microsoft Office suite is required.
- Proven attention to detail is required.
- Demonstrated ability to work under pressure is required.
- Ability to display a high degree of analytical thinking is required.
- Ability to manage the flow of a large volume of administrative work is required.
- Must be able to plan and organize diverse tasks.
- Demonstrated ability to work in a high traffic environment while meeting a competing set of strict deadlines, is required.
- Ability to manage time is essential.
- Satisfactory work record, including satisfactory attendance and punctuality, is required.

**Why the University of Manitoba?**

Along with being one of Manitoba’s top employers, we are proud to provide a collaborative and enriching work environment. In addition to a strong compensation package with a competitive salary, the University provides an exceptional workplace that includes:

- Comprehensive group benefits and pension plan.
- Competitive vacation time.
- Employee and Family Assistance Program.
- A full spectrum of professional development opportunities.

**Closing Date: March 8, 2024**

The University of Manitoba is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring, promotion and tenure (where applicable) for systemically marginalized groups who have been excluded from full participation at the University and the larger community including Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2SLGBTQIA+ (Two Spirit, lesbian, gay, bisexual, trans, questioning, intersex, asexual and other diverse sexual identities).

If you require accommodat

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