Junior Support Specialist

3 weeks ago

Toronto, Canada Advantage Group International Full time

Junior Support Specialist

Who We Are

Advantage believes that stronger collaboration leads to better business results in any market and any industry. Our relationship benchmarking capabilities have become the gold standard for measuring business-to-business engagement in over 40+ countries for over 30 years.

Who We Are Seeking

JSS understands the software development lifecycle and has a clear understanding of various automation tools, follows releases to various environments, and understands the business and technical impact of released changes.

Further, the JSS will work to evolve and improve products by, monitoring analyzing, and addressing all user requests.

In other words, we need someone who:

- Can analyze, troubleshoot, and document complex issues.
- Thrives in a small multi-disciplinary team environment.

Your Day-to-Day

The following are key responsibilities of a Support Specialist:

- Works with the users to ensure all relevant details are logged.
- Identifies and resolves technical issues.
- Performs root cause analysis for reported problems.
- Assists with Quality Assurance (QA) initiatives, as needed.
- Supports release management processes.
- Designs procedures for system monitoring, troubleshooting, and maintenance.
- Replicates and reports coding defects to the development team.

Your Skill Set

You must have experience with the following:

- Working knowledge of database and SQL
- Experience working with an industry standard defect management tool
- Strong knowledge of IT Infrastructure: Computers, mobile devices, Networks, SharePoint, Cloud
- Advanced knowledge of Microsoft Office

Has extensive knowledge in several of the following:

- Usability and usability testing
- Survey and report design
- Manufacturing, retail, and supply chain processes

Nice to have:

- Software development processes and methodologies, especially Agile.
- Java, JavaScript, Confirmit / Forsta, Tableau
- Software and Internet privacy (GDPR) and security

Your Characteristics

You must have:

- Fantastic written and verbal communication skills, organizational skills.
- Discipline to be productive in an Agile environment.
- Willingness to learn and work with tools that are outside the traditional stack, such as Tableau, Okta, Forsta, Tableau and others.

You must be:

- A creative thinker: need to be able to come up with novel solutions to established problems and evaluate their business benefit.
- Business-savvy: need to be able to interact with both business specs and technical specs.
- Detail-oriented (being able to pay close attention and notice minor details)

Why Should You Work with Us?

The Advantage Group offers an excellent work-life balance, including the following:

- Stable company, with an established client-base and a continual steady growth
- Excellent work-life balance: flexible hours, hybrid working and generous vacation policy
- Hybrid work environment
- Opportunities for growth and professional development
- A paid day off on your birthday
- One volunteer day off per year
- Intelligent and passionate team members.
- Unique business and technical problems, a new challenge around every corner.
- Strong corporate culture: Monthly company-wide gatherings for global community-building
- Health benefits including counselling and mental health support
- Competitive compensation including Group RRSP

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