Volunteer Resources Associate

6 months ago

Oshawa, Canada Lakeridge Health Full time

**Volunteer Resources Associate**

Volunteer Resources Associate

Department: Volunteer Resources

Program: Inclusion, Diversity, Equity, Anti-Racism and Accessibility (IDEAA)

Temporary Full Time

Days - 8 Hour Shifts (Subject to Change)

Lakeridge Health Oshawa

**Salary**: $28.120 - $38.240 per hour

UNEX 2400001387

***:
This dynamic role will appeal to a detail-oriented, adaptable and creative individual who wants to be part of a multi-hospital team; is committed to excellence and is passionate about engaging others to improve the hospital experience for patients, families and our teams. The individual must be prepared to meet the changing needs of a healthcare environment with a focus on innovation, continuous improvement for efficiencies and developing collaborative and positive relationships while understanding the impact this position will have on the success of the entire department.

**DUTIES AND RESPONSIBILITIES**:
Reporting to the Volunteer Resources Lead, this position is responsible to support innovative strategies that transform the patient experience at Lakeridge Health through the provision of exemplary volunteer services.

In this role, the Associate will work from the Oshawa Hospital, act as a site liaison with volunteers and collaborate with the whole Volunteer Resources Team (VRT). Facilitation of the activities relating to screening and onboarding of volunteers corporately, database entry, communication and reporting are key responsibilities of this position. Leveraging a high degree of skill, confidentiality and expertise in monitoring and tracking current onboarding techniques will enable the team to enhance service delivery, improve care outcomes and patient and family satisfaction.

Specific duties will include (but are not limited to):

- Responsible for the department's database, including accuracy of information; mass messaging from VRT and the organization; supporting the sign in process and quarterly statistics reporting.
- Developing tools with the team to support both virtual and in-person processes.
- Monitor site issues and volunteer satisfaction and sharing with VRT for actions.
- Pre-screening applicants and work with tools and team members to schedule and/or conduct interviews.
- Monitoring and maintaining role vacancy logs via data entry.
- Ensuring and facilitating completeness of all volunteer onboarding steps.
- Ensure VRT receive timely updates on targets, support orientations and other activities as required.
- Other duties as assigned.

**QUALIFICATIONS**:

- 2 years of related work and/or volunteer experience required
- Post-secondary education, preferably in volunteer management and/or human resources related field is an asset
- Membership in PAVRO and/or DRAVA is desirable
- Proven experience maintaining and utilizing a large database; ideally a volunteer management platform
- Demonstrated detail orientation and ability to work with confidential information
- Ability to communicate effectively with a diverse workforce and community
- Able to follow through on requests and assignments while also seeking opportunities to identify changes and improvements to enhance the program
- Demonstrated consistency in excellent attendance, punctuality and work record
- Demonstrated commitment to our core values

**CONDITIONS OF EMPLOYMENT**:
The terms and conditions of employment are in accordance with Lakeridge Health's policies and procedures.

Lakeridge Health thanks all applicants, however, only those selected for an interview will be contacted.

Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.

Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants need to make their needs known in advance.

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