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Operation Specialist

1 month ago


Toronto, Canada OTT Financial Group Full time

OTT Financial Group is the parent organization of a group of financial services and investment companies. We leverage cutting-edge fintech innovations to bring excellent financial advice and best-in-class wealth management to our customers and business partners. Empowering 5,000+ merchants and hundreds of thousands of individual clients across Canada, we are the home to a wealth of expertise in forex and securities trading, mobile and cross-border payment, and investment fund management.

We are ambitious, results-focused, and forward-looking. At OTT, you’ll get numerous opportunities to learn and grow, alongside a cohort of talented people from diverse backgrounds and industries. Tackling business challenges in a collaborative and innovative environment, you’ll be encouraged to be your best self and make a meaningful impact.

OTT Remit is the newest online remittance app launched by OTT Financial Inc., which allows customers to easily and quickly send money from Canada to their families and friends globally.

**About the Role**

We focus on driving conversion (new and returning customers) and customer retention, through best-in-class remittance customer journeys. Join the team to support Product Teams and marketing teams as a representative of the Operations Org - to ensure that new and current products, features, and processes scale efficiently.

**Responsibilities**:**
- Manage day-to-day remittance operations, working closely with our internal Customer Care, BD & IT teams to ensure smooth operations
- Plans and executes remittance activities (e.g., customer targeting, customer acquisition, customer service support, etc.)
- Drive continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives
- Manage relationships with 3rd party partners and vendors to drive growth remittance projects
- Discover marketing opportunities from user analytics and data, increase the number of both new and loyal users of platform through marketing activities

**Qualifications**:**
- Bachelor's degree in Computer Science, Finance, or Business related
- 2 years + related working experience
- Familiarity financial industry preferred

**Benefits**:
OTT Financial Group Provides:

- A comprehensive salary
- A good group-benefit package with medical, dental, and vision coverage
- A dynamic, collaborative, progressive, and high-performing team
- A variety of opportunities for personal growth
- Learning & development stipend.