Business Support Specialist

7 months ago

London, Canada Canada Life Assurance Company Full time

**Job Description**:
Reporting to the Manager, Financial Operations Initiatives & Support, you will be responsible for providing business support for Individual Customer Finance and the Group Retirement Services Accounting Team. You ensure that all staff supported (existing and new) have the hardware, software, security access and other ad hoc support necessary to perform their day-to-day responsibilities. This role includes business as usual and project accountabilities.

**What you will do**

Access Request Coordination
- Support the creation and maintenance of role-based security profiles
- Coordinate access for various Active Directory Groups
- ICOFR terminations and modifications related to periodic/quarterly/yearly system access audits
- Respond to inbox inquiries in a timely and professional manner

Technical Support
- Consult/ liaise with IMAC, Identity Access Management (IAM), IT Service Experience, Service Desk, various other IS Support teams, etc. regarding issue identification and resolution
- Laptop hardware issue identification/resolution and assist with the management of laptop upgrades
- Submit requests for software installation and upgrades
- Early adopter for rollouts/upgrades of corporate systems
- Development/ maintenance of job aids, as required
- Provides one-on-one/ team support and training as required

Projects
- Reviews/contributes to the IS/Business documentation associated with these initiatives

**What you will bring**
- Ability to foster strong relationships with peers and business partners
- Demonstrated analysis and problem-solving skills
- Demonstrated strong organizational skills and attention to detail
- Capable of multi-tasking and prioritizing work assignments
- Strong written and verbal communication skills
- Self-motivated, takes initiative
- Strong technical background, including proficiency with MS Office Products
- Pervious experience in a tech support role is required

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

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