Field Service Representative

2 weeks ago

Toronto, Canada LG Electronics Canada Full time

The position of a Field Service Representative (FSR) is to guide and support our Appliance and Electronics Authorized Service Centres in providing the best possible service to our LG customers.

Key Tasks include managing Service Centres’ adherence to policies and approvals, new Service Centre recruitment and increasing capacity from existing Authorized Service Centres.
PRINICPAL RESPONSIBILITIES

**Service Coverage Management**:

- To maintain current service coverage with our Authorized Service Centres and recruit new Service Centres to support our customers who are located all across Canada.
- To be a liaison between the Authorized Service Centres and the LG Service Department.
- Prepare regular updates to leadership on network status

**Network Performance Management**:

- To monitor and make adjustments to the Field Service Network based on performance levels and territory coverage.
- To share best practices to improve overall network performance.

**Sales Support**:

- To take charge and resolve service issues as they arise.

**Enforcing Guidelines and Policies**:

- To strictly enforce all LG guidelines and policies so that LG’s interests are protected.
- Perform field audits and regular meetings with Authorized Service Centre business owners.

**Approvals and Authorizations**:

- To provide authorization to all special requests from Authorized Service Centres

KNOWLDEGE, SKILLS, AND ABILITIES
- College Diploma or Bachelor’s Degree in a relevant discipline
- Minimum of 2 years’ experience in Field Vendor Management
- Strong computer skills using MS-Office including Outlook, Excel, Word, and PowerPoint
- Must have a valid Driver’s license & the ability to travel within Canada (5% of the time)
- Must be comfortable with Reporting and Analytics.
- Strong negotiating and decision-making skills
- Excellent presentation skills
- Must be comfortable managing business relationships
- Ability to multi-task, prioritize work, and meet tight deadlines
- Bilingualism in French and English is a strong asset

**Note**: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

**Conditions of Employment**:
**Equal Opportunity Employer**:

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