Tenant Assistant Program Rep
3 days ago
**_Position: _ **Tenant Assistant Program (TAP) Representative
- _Closing: _* Posting will remain open until filled
**_Term: _** 1 year Contract position
Ontario Aboriginal Housing Services (OAHS) provides safe and affordable housing for First Nation, Métis, and Inuit people living in urban and rural areas of Ontario. Our Vision is “to lead the design, development and delivery of sustainable and culturally appropriate housing that promotes excellence in the Indigenous community and organizational infrastructures”.
Housing Services are provided throughout the province by over 95 Team Members as well as a wide range of Partners including Indigenous Organizations, Community Organizations, Governments (Municipal, Provincial, Federal), and Private Sector. Our Provincial Office and Service Centre is located in Sault Ste. Marie and we have Regional Service Centres in Dryden, Peterborough, and Hamilton. Services provided include:
- Property management of over 2300 subsidized and unsubsidized housing units;
- Provision of an assisted homeownership program providing down payment and home purchase assistance;
- Provision of an assisted homeowner repair program;
- Supportive housing services for community members;
- Planning and development of new housing; and
- Program management, program development and title services to local community organizations.
We are currently seeking a **Tenant Assistant Program (TAP) Representative **for one of our offices located in **Sault Ste. Marie, Hamilton or Dryden**.
TAP Representatives will be an integral part of OAHS’ new Energy Division and its Tenant Awareness Program. The primary responsibility of the TAP representatives will be to work closely with OAHS Energy Champions to educate, support and develop strategies for our tenants to help reduce raising utility costs. This role will fall within the Energy Division of Tech Services and play a key role in the implementation of OAHS’ Energy Plan.
Duties and responsibilities will include, but not be limited to, the following:
- Support OAHS’ mission and vision and make significant contributions to the achievement of the corporate strategic plan.
- Answer phones and provide direction to tenants seeking assistance in regards to utility concerns related to their units.
- Assist in preparation of monthly reporting requirements and completing and collecting data in relation to OAHS’ Energy Plan.
- Ongoing tenant outreach and awareness in relation to OAHS’ energy and maintenance initiatives.
- Help develop short
- and long-term strategies for tenants through seeking out utility relief programs and coordinating with OAHS Community Energy Champions.
- Maintain contact with tenants and seek feedback on measures taken.
- Maintain database on unit upgrades and tenant testimonials to be utilized for Energy Program measurables.
- Communication of new services through tenant notices/package, newsletters, website and referrals.
- Request unit priority scheduling for implementation of Energy Plan and Weatherization program through the Community Energy Champions for identified units.
- Assist Community Energy Champions and Internal Maintenance in scheduling and pre-screening of tenants prior to unit entry.
- TAP Representatives will be responsible for ongoing data entry into OAHS Capital Planning software for Energy related component upgrades.
- Assist Tech Services with other duties as required.
- Knowledge of and an appreciation for Indigenous culture and a values system that believes in holistic wellness and in assisting people to become and stay safely housed;
- Willingness to learn and grow knowledge through ongoing training;
- Experience in housing, social services, and other service sectors would be an asset;
- Minimum 5 years working in customer service industry;
- Knowledge of Microsoft Office suite and other software products (including Property Management systems);
- Strong organizational skills and attention to detail;
- Positive attitude and empathetic;
- Ability to communicate clearly and effectively;
- Able to adapt to new situations as OAHS Energy Program will constantly be evolving;
- Strong interpersonal skills and demonstrated ability to contribute to the achievement of team goals;
- Maintain computer databases through accurate, timely data review and entry;
- Experience working in energy practices in residential and/or commercial settings would be an asset;
- Experience in budget planning or finance would be an asset;
- Experience working with the Indigenous community.
Conditions of employment:
- Ability to travel as required (limited);
- Ability to work varying hours/days, if required;
- Valid CPIC clearance (Criminal Records check) and/or Vulnerable Sector Check;
- References;
- Current, valid Ontario Driver’s License and safe driving record.
Compensation:
- In return for your ongoing excellent performance, strong work ethic, and commitment to our vision, mission, values, strategic plan, and the peop
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