Mobility Operations Specialist

6 days ago


Toronto, Canada Porsche Financial Services Canada G.P Full time

**Code number**:J000013352
- **Entry level**:Professionals
- **Location**:Toronto
- **Organization**:Porsche Financial Services Canada G.P
**Tasks

**Tasks**Tasks***

Position Overview

Roles & Responsibilities
- Provide quality and timely support to Porsche Drive members, prospective members, and dealers to maximize fleet utilization and operational efficiency
- Responsible for member retention, customer service, and fleet management as primary contacts for Porsche Drive members and Porsche Centre dealer partners
- Manage and service leads, prospects, and active members of Porsche Drive within assigned systems
- Responsible for all inbound and outbound call servicing, shared inbox, and assigned tasks while maintaining the department KPI’s
- Build rapport with members through open-ended questions, sales techniques, explaining features and benefits, and overcoming objections
- Achieve monthly and annual member targets, other established KPls to provide high quality customer support including Quality of Service (QoS)
- Provide professional and courteous assistance in daily business interactions with both internal and external members, dealers, vendors, and outside organizations
- Assist leadership with on-boarding and training for new hires for full understanding of job responsibilities
- Execute on-boarding calls with new members to discuss pricing, delivery, and fleet options to ensure a seamless experience for new and returning members
- Review agreements with members to ensure understanding of rates and policies
- Proactively support leadership in the identification of areas of operational opportunities
- Utilize the assigned limits of authority to mitigate potential legal and financial risks while maintaining high levels of customer satisfaction
- Ensure resolution of escalated customer relations matters within agreed service level target
- Complete assigned work queues within service level targets
- Complete assigned training in scheduled timeframe
**Qualifications

**Qualifications**Qualifications***

Required qualifications include:

- University level education, College Diploma and/or equivalent work experience
- Experience 1-3 years of Customer Service and/or Auto Finance experience
- Working knowledge of automotive, banking and/or insurance industries
- Efficient time management
- Proficient written and verbal communication
- Strong organizational skills with ability to pay close attention to details
- Works independently with an analytical approach and is solution focused
- Windows and MS Office experience required
- Customer service oriented with demonstrated ability to think critically and create actionable resolutions to complex problems
- Works independently without close supervision
- Bilingual in French Canadian Percentage of required travel: 15%

Schedule/Shift: Monday to Friday 9am to 6pm EST, with occasional rotation on Saturdays 9am to 6pm EST as required.
**At a Glance

**At a Glance**At a Glance***

Why Porsche Financial Services Canada?
At Porsche, we are driven by our passion for performance and innovation. As a part of our team, you’ll work with a group of dedicated professionals who share a commitment to excellence. We offer a dynamic work environment, opportunities for development, and the chance to be a part of an iconic brand.

Ready to Accelerate Your Career?
**Exclusive look behind the scenes

**Exclusive look behind the scenes**Exclusive look behind the scenes***

Our Porsche excite Standards:

- Integrity: We are fair and honest. We operate within our Drift Circle and hold our self and others to the highest ethical standard.
- Relationship: We anticipate needs and create personalized connections with our customers and each other.
- Excitement: We go the extra “1%” to create memorable experiences.
- Efficiency: We are entrepreneurial and run our business as if we own it.



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