Self Service Coordinator

2 weeks ago

Winnipeg, Canada Manitoba Government Full time

THIS POSITION IS OPEN ONLY TO EMPLOYEES OF THE MANITOBA PUBLIC SERVICE.

**Self Service Coordinator**:
P3 Professional Officer 3

Regular/full-time

Manitoba Public Service Commission

HR Shared Services, Employee Services

Winnipeg MB

Advertisement Number: 41554

Salary(s): P3 $63,567.00 - $76,730.00 per year

Closing Date: July 23, 2023

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

An eligibility list may be created for similar positions and will remain in effect until exhausted.

The Manitoba government is recognized as one of the top employers within the province and provides a comprehensive compensation and benefits package for its employees which includes extended health care, health spending account, dental care, vision care, long term disability insurance, group life insurance, maternity/paternity and parental leave, family related leave and a defined pension plan. The Manitoba government is also committed to supporting the development of its employees through training and career development opportunities.

The HR Shared Services Branch is accountable for all employee enquiries and coordination of administrative services for the PSC. Within the HR Services Branch, the Employee Services team provides self-service and Tier 1 support to all employees, triaging tier 2 and 3 inquiries to HR Business Partners, Pay and Benefits and Centres of Expertise based on complexity and risk.
The Corporate Administration team manages the day to day office operations of the PSC’s corporate and satellite offices.

Conditions of Employment:

- Must be legally entitled to work in Canada
- Must provide and maintain a satisfactory Criminal Records Check, additional security checks may be required for some positions
- Must be able to work overtime as required

Qualifications:
Essential:

- Post-secondary education in the area of business administration, creative communications, project management, computer sciences or an equivalent combination of education, training and experience may be considered
- Strong digital communication skills, including experience managing and creating website content for diverse audiences
- Design experience including material development both written and electronic including: reports, website content and other public facing materials
- Excellent verbal communication skills to effectively communicate with staff, clients and stakeholders
- Excellent written communication skills with the ability to write clearly and concisely for a variety of audiences
- Strong attention to detail and accuracy with demonstrated problem-solving, decision making and analytical skills
- Strong organizational and project management skills with the ability to plan, balance and manage multiple projects simultaneously while achieving high-quality results
- Demonstrated ability to work well independently and take initiative
- Well developed political acumen and interpersonal skills to foster positive collaboration and build strong working relationships with internal and external stakeholders

Desired:

- Experience leading or participating on project teams or committees spanning divisions or departments

**Duties**:
The Self Service Coordinator is responsible to ensure that employees have access to user-friendly and easy-to-understand employee self-service options, whether through the intranet, chat bot or other self-service tools. This role will be the primary point of contact between Employee Services and the Centres of Expertise when it comes to the development and maintenance of content using a consistent voice and brand.
- Advertisement # 41554
- PSC-HRO
- Human Resource Services
- 935-155 Carlton Street
- Winnipeg MB, R3C 3H8
- Phone: 204-945-2332
- Fax: 204-945-1486

***

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

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