IT Service Desk Assistant

2 weeks ago


Guelph, Canada The City of Guelph Full time

About Our Organization:
When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment.

As a regional top employer, the City of Guelph values its employees and offers competitive salaries, excellent benefit packages, opportunities for professional development, a healthy work-life balance, and many roles with flexible work options. Our corporate values are integrity, service, inclusion, wellness, and learning. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.

Job Summary:
**Hours of Work**:
Monday - Friday, 35 hours per week between the hours of 8:30 a.m. and 4:30 p.m.

**Your role**:

- Utilize Microsoft system center to image new and replacement computers.
- Work with the IT Service Desk to troubleshoot and correct issues related to PC replacements.
- Install and upgrade Windows software such as Word, Excel, PowerPoint etc.
- Receive work requests from the IT Service Desk. Fix problems and close tickets in a timely manner. Consults with and follow up with user when required.
- Prepare and deploy corporate mobile phones.
- Other duties as assigned.

**Qualifications**:

- Experience related to the duties listed above, normally acquired through a grade 12 diploma and currently enrolled in, or completion of, a post-secondary school degree or diploma in Information Technology.

**Rate**:
CUPE 973 Grade: 4 $22.07 - $27.09 per hour

**How to apply**:
The City of Guelph is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.



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